Balto vs. Observe.ai
Balto vs. Observe.ai
Product | Rating | Most Used By | Product Summary | Starting Price |
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Balto | N/A | Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and can insert preferred rebuttals and responses that agents can then read. And it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other… | N/A | |
Observe.ai | N/A | Observe.AI, a provider of Contact Center AI in San Francisco, supports customer experiences and agent performance by helping to analyze interactions, extract sentiment insights and streamline workflows. With Observe.AI, businesses transcribe interactions to coach agents while gaining visibility into customer service operations. Observe.AI technology includes agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to contact centers. | N/A |
Balto | Observe.ai | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | Contact vendor for pricing information. | ||||||||||||||
More Pricing Information |
Balto | Observe.ai | |
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Top Pros |
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Top Cons |
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Balto | Observe.ai | |
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Small Businesses | Clari Copilot Score 8.9 out of 10 | Clari Copilot Score 8.9 out of 10 |
Medium-sized Companies | Clari Score 8.2 out of 10 | Clari Score 8.2 out of 10 |
Enterprises | Clari Score 8.2 out of 10 | Clari Score 8.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Balto | Observe.ai | |
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Likelihood to Recommend | 9.5 (2 ratings) | 9.3 (3 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Balto | Observe.ai | |
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Likelihood to Recommend | Balto Software | Observe.ai |
Pros | Balto Software | Observe.ai |
Cons | Balto Software | Observe.ai |
Likelihood to Renew | Balto Software No answers on this topic | Observe.ai |
Usability | Balto Software No answers on this topic | Observe.ai |
Alternatives Considered | Balto Software No answers on this topic | Observe.ai |
Return on Investment | Balto Software | Observe.ai |
ScreenShots | Balto Screenshots | Observe.ai Screenshots |