Basware’s AI/ML-powered solution provides touchless invoice processing for organizations. Its artificial intelligence and machine learning functionality is available at every point in the process – from invoice receipt and routing to automated matching and coding – adding value by speeding up tasks and eliminating errors.
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Basware AP Automation
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Basware AP Automation
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Community Pulse
Basware AP Automation
Considered Both Products
Basware AP Automation
Verified User
Administrator
Chose Basware AP Automation
The product itself is great. Technically and overall usability is among the best. Basware AP Automation's main struggle is how the service organisation is setup with main parts being outsourced to other countries than what they support. Meaning the understanding of the local …
Concur would not handle our complex workflows nor does it have the same functionality/user experience.
Verified User
Professional
Chose Basware AP Automation
I have only used Basware Purchase to Pay in my organization, however it is such a good software that my company decided to keep using it for next years.
Basware was not my selection as I was not with the company at the time. It was easy to learn and we have maintained a good working relationship with Basware. It is a very good way to process the workflow of invoices from start to finish.
The system it self and its functionality is great. Most screens and work flows are easy to understand and use without any training. Its usually obvious what the next step is for the user, e.g adding coding, review etc. The information shown to the user is also built in a good way and the overall "feel" of the system is among best in market. Some of the admin parts require Basware AP Automation help, even though you technically can do it yourself as admin, the documentation available is not enough to help you through it.
There needs to be an easier way to view past invoices as the current method requires that you select from the pull-down menu each and every time
Instructions for the more commonly used features should be available within the program itself rather than having to search the online help index in order to find this information (bubble pop ups would be nice)
More functionality should be build into the invoice processing system (you should be able to forward via email, include screenshots, etc)
We will continue using product and continue renewing as it is widely used product and it has been well adapted by users in our organization. The product is expensive but we will use it. Hopefully the product bugs will be fixed in future and they will provide more HA architecture feather for Basware.
The GUI and workflows are easy to understand. It makes sense where the "buttons" and menus are located. Design is overall getting improvements constantly as well, so there is updates coming all the time. System is quick, few bugs and errors that cause issues. Up time and accessibility is on a very good level.
Basware was not my selection as I was not with the company at the time. It was easy to learn and we have maintained a good working relationship with Basware. It is a very good way to process the workflow of invoices from start to finish