BeInContact vs. Genesys Multicloud CX (discontinued)
BeInContact vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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BeInContact | N/A | BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration. Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports. Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining… | $38 per month per seat | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
BeInContact | Genesys Multicloud CX (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BeInContact | Genesys Multicloud CX (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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BeInContact | Genesys Multicloud CX (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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BeInContact | Genesys Multicloud CX (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeInContact | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.1 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
BeInContact | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | BeCloud Solutions No answers on this topic | Discontinued Products |
Pros | BeCloud Solutions No answers on this topic | Discontinued Products |
Cons | BeCloud Solutions No answers on this topic | Discontinued Products |
Likelihood to Renew | BeCloud Solutions No answers on this topic | Discontinued Products |
Usability | BeCloud Solutions No answers on this topic | Discontinued Products |
Reliability and Availability | BeCloud Solutions No answers on this topic | Discontinued Products |
Performance | BeCloud Solutions No answers on this topic | Discontinued Products |
Support Rating | BeCloud Solutions No answers on this topic | Discontinued Products |
In-Person Training | BeCloud Solutions No answers on this topic | Discontinued Products |
Online Training | BeCloud Solutions No answers on this topic | Discontinued Products |
Implementation Rating | BeCloud Solutions No answers on this topic | Discontinued Products |
Alternatives Considered | BeCloud Solutions No answers on this topic | Discontinued Products |
Scalability | BeCloud Solutions No answers on this topic | Discontinued Products |
Return on Investment | BeCloud Solutions No answers on this topic | Discontinued Products |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |