BeInContact vs. Genesys PureConnect (discontinued)
BeInContact vs. Genesys PureConnect (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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BeInContact | N/A | BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration. Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports. Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining… | $38 per month per seat | |
Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
BeInContact | Genesys PureConnect (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BeInContact | Genesys PureConnect (discontinued) | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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BeInContact | Genesys PureConnect (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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BeInContact | Genesys PureConnect (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeInContact | Genesys PureConnect (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 5.3 (116 ratings) |
Likelihood to Renew | - (0 ratings) | 8.6 (12 ratings) |
Usability | - (0 ratings) | 7.3 (12 ratings) |
Availability | - (0 ratings) | 9.1 (3 ratings) |
Performance | - (0 ratings) | 8.8 (3 ratings) |
Support Rating | - (0 ratings) | 4.0 (12 ratings) |
In-Person Training | - (0 ratings) | 8.2 (4 ratings) |
Online Training | - (0 ratings) | 8.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 6.1 (7 ratings) |
Configurability | - (0 ratings) | 9.0 (2 ratings) |
Ease of integration | - (0 ratings) | 8.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.2 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.8 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 8.8 (3 ratings) |
BeInContact | Genesys PureConnect (discontinued) | |
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Likelihood to Recommend | BeCloud Solutions No answers on this topic | Discontinued Products |
Pros | BeCloud Solutions No answers on this topic | Discontinued Products |
Cons | BeCloud Solutions No answers on this topic | Discontinued Products |
Likelihood to Renew | BeCloud Solutions No answers on this topic | Discontinued Products |
Usability | BeCloud Solutions No answers on this topic | Discontinued Products |
Reliability and Availability | BeCloud Solutions No answers on this topic | Discontinued Products |
Performance | BeCloud Solutions No answers on this topic | Discontinued Products |
Support Rating | BeCloud Solutions No answers on this topic | Discontinued Products |
In-Person Training | BeCloud Solutions No answers on this topic | Discontinued Products |
Online Training | BeCloud Solutions No answers on this topic | Discontinued Products |
Implementation Rating | BeCloud Solutions No answers on this topic | Discontinued Products |
Alternatives Considered | BeCloud Solutions No answers on this topic | Discontinued Products |
Scalability | BeCloud Solutions No answers on this topic | Discontinued Products |
Return on Investment | BeCloud Solutions No answers on this topic | Discontinued Products |
ScreenShots | Genesys PureConnect (discontinued) Screenshots |