Benchmark Estimating Software vs. HouseCall Pro vs. Service Fusion

I have used it for bulk earthworks, for roadworks, stormwater drainage, sewer reticulation, water reticulation, and associated works. It's easy to use a process called subcontractor manager to get multiple sub-contractor prices into your estimate for quick comparison, then pick the one that you really want to use in the estimate. It also has a process called auto allocation which can almost fully automate your estimating process, bringing in Items from the library that match the items in your bid. Haven't found a scenario that it's less appropriate, it all comes down to how detailed you set up your initial item library and resource library.

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Smaller companies (less than 30 employees) and where their isn't recurring services. It's great for one-time service providers.

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Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!

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• Progress Claims
• Standard quotes

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• Schedule
• Organize jobs
• User-friendly
• Great customer communication

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• GPS Integration for routing agents/technicians to job sites.
• Reporting, especially post-ticket completion.
• Customer Management - containing all pertinent files and information for a given customer.

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• I haven't found anything yet. Benchmark is constantly evolving and adding new processes, I believe it keeps up to date with what it's users want.

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• Custom Fields on Invoices
• Labeling Estimates as Quotes or Proposals
• Custom Forms

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• Integrations with 3rd Party Applications - especially CRM.
• Access permissions are complicated and somewhat unnecessary.

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It is much easier to adopt than other FSMs we have tried. While easy to adopt, it is robust and powerful. We were up and running in a matter of days, not weeks.

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The support guys were always helping and sorted out issues we had very quickly.

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I have always found that Benchmark allows for a more rapid compilation of the estimate through the library system. It can also allow for easy duplication of an estimate for a second stage etc, using the original rates in the resources, or at a click of a button, reverting to updated resources from the library. I have found that other systems rely on a great number of spreadsheet type operations that can easily be changed in the estimate and can lead to errors if copied to another estimate.

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Knowify has job costing but lacks the ability to invoice in the field and requires more work from [the] office staff.

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• Benchmark has created standardisation in quotes and tenders.
• Created standard progress claims.

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• Doubled by profit and income.
• Cut my office work in half.
• Improved customer satisfaction

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• Postive ROI.
• Streamlined scheduling process for field service calls.
• Reporting has generated a traceable trail for long-term customers, to help better serve their needs.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info