HouseCall Pro vs. Service Fusion

[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs

Incentivized

Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!

Incentivized

• Online Booking
• Instant credit card funding
• Customer Text Notifications

Incentivized

• GPS Integration for routing agents/technicians to job sites.
• Reporting, especially post-ticket completion.
• Customer Management - containing all pertinent files and information for a given customer.

Incentivized

• Job costing
• QBO integration
• Reporting

Incentivized

• Integrations with 3rd Party Applications - especially CRM.
• Access permissions are complicated and somewhat unnecessary.

Incentivized

Much easier to use.

Incentivized

• Negative is time lost fixing books.
• Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
• [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.

Incentivized

• Postive ROI.
• Streamlined scheduling process for field service calls.
• Reporting has generated a traceable trail for long-term customers, to help better serve their needs.

Incentivized