BestRx vs. FrameworkLTC vs. OptumRx

FrameworkLTC is currently the most flexible and robust dispensing software platform for use by long-term care pharmacies. Overall, product flexibility allows users to service the very distinct and unique needs of client facilities. Workflow management is robust. FrameworkLTC would be well-served to migrate to a web-based platform, thus requiring far less cost in terms of infrastructure and IT support. Financial management tools associated with FrameworkLTC are archaic and exceptionally tedious to use, but still offer the best control over financial data of any software that we evaluated.

Incentivized

• Product flexibility
• Tailored business rules for each client facility
• Integration with most modern EHR platforms.

Incentivized

• Code quality
• Understanding how LTC pharmacies operate and do business in reality.
• Requires "fat client" installation and maintenance.
• Customer support often learns more about errors and resolutions from our team than we learn from customer support.

Incentivized

Core functionality works quite well. Data integrity and quality is excellent. There is no question that our clinical data is accurate, reliable, and well-protected. The daily user interface—after undergoing training—is logical in most cases and consistent across individual service lines. Users are able to come in and do their job.

Incentivized

New releases tend to introduce as many bugs as they fix. The support staff is often unable to assist with issues that are more complex than basic "reading the manual" issues. In many cases, even after escalation, we have received feedback that certain functionality is intended and not considered a bug, even though the way the application behaves is in no possible way the desired behavior for use within a real-world pharmacy.

Incentivized

FrameworkLTC is the most flexible platform with the best user experience. Competitors are even farther behind than FrameworkLTC on innovation and modernizing the software offering as a SaaS instead of an on-premise client-server model. FrameworkLTC has clinical and financial reporting capabilities that are superior to its competitors.

Incentivized

• Allowed for expansion to multiple lines of business.
• Better control over inventory and pricing.
• A data structure that allows sophisticated analysis using third-party data visualization tools.

Incentivized