BigChange vs. ServiceMax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigChange
Score 8.0 out of 10
N/A
BigChange in Leeds offers a paperless software solution to plan, manage, schedule and track a mobile workforce. All plans include real–time tracking via mobile phone or plug-in OBD, timesheets, driver behavior tracking, messaging as well as health and safety alerts, and on higher tier plans the ability to plan, schedule and dispatch a workforce.
$14.95
per month
ServiceMax
Score 5.3 out of 10
N/A
ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.
$100
per month
Pricing
BigChangeServiceMax
Editions & Modules
JourneyWatch
£14.95
per vehicle per month
JobWatch
£59.95
Per office or mobile license per month
JobWatch Plus
£89.95
Per mobile user per month
Subscription
$100.00
per month
Offerings
Pricing Offerings
BigChangeServiceMax
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
BigChangeServiceMax
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
BigChangeServiceMax
Small Businesses

No answers on this topic

Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies

No answers on this topic

Jotform
Jotform
Score 8.7 out of 10
Enterprises

No answers on this topic

ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigChangeServiceMax
Likelihood to Recommend
8.0
(1 ratings)
1.0
(4 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
BigChangeServiceMax
Likelihood to Recommend
BigChange
In terms of accounting, our current accounting software Exchequer does not talk to BigChange, therefore there should be customized reports created to support it. The most complicated option is testing the report and understanding what is needed. The best job BigChange does is job related as described in previous questions.
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ServiceMax
Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
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Pros
BigChange
  • job creation
  • job scheduling
  • attaching all information to the job
  • watching the job
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ServiceMax
  • As it's built on Salesforce, the reporting tools are fairly robust
  • The service flow managers can be setup to easily lead technicians to entering data in the right place
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Cons
BigChange
  • capability to various accounting software
  • report settings
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ServiceMax
  • Dispatch console seems slow and the data is more of a pull than a push into the database.
  • It seems to be a Ferrari and takes a lot of labor hours to configure.
  • Still does not integrate with Apple's products very well.
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Support Rating
BigChange
No answers on this topic
ServiceMax
Engaged account management. Support is based worldwide but handoffs have not been too painful.
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Alternatives Considered
BigChange
No answers on this topic
ServiceMax
ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
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Return on Investment
BigChange
  • I believe it has a positive impact to our overall business in terms of our performance control
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ServiceMax
  • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
  • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
  • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
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ScreenShots

ServiceMax Screenshots

Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair