Blackbaud eTapestry vs. LiveImpact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud eTapestry
Score 6.1 out of 10
N/A
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.
$115
per month Usage based per constituent record
LiveImpact
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
LiveImpact is a technology platform that was specifically designed and built to support social impact organizations, nonprofits, foundations, and CSR groups, with all their technology needs. It offers Program Management, Fundraising and Volunteer Management all under a single platform.N/A
Pricing
Blackbaud eTapestryLiveImpact
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud eTapestryLiveImpact
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
Blackbaud eTapestryLiveImpact
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Blackbaud eTapestry
5.0
1 Ratings
6% below category average
LiveImpact
-
Ratings
Constituent engagement and marketing6.01 Ratings00 Ratings
Social listening4.01 Ratings00 Ratings
Digital advocacy enablement5.01 Ratings00 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Blackbaud eTapestry
7.5
1 Ratings
20% above category average
LiveImpact
-
Ratings
Reporting and data visualization8.01 Ratings00 Ratings
Wealth screening7.01 Ratings00 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Blackbaud eTapestry
5.0
1 Ratings
3% above category average
LiveImpact
-
Ratings
Online donation options6.01 Ratings00 Ratings
Text and phone donations4.01 Ratings00 Ratings
Volunteer shift management5.01 Ratings00 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Blackbaud eTapestry
7.7
1 Ratings
13% above category average
LiveImpact
-
Ratings
Role-based user permissions9.01 Ratings00 Ratings
Mobile access7.01 Ratings00 Ratings
Integrations7.01 Ratings00 Ratings
Best Alternatives
Blackbaud eTapestryLiveImpact
Small Businesses
Bloomerang
Bloomerang
Score 9.1 out of 10
Bloomerang
Bloomerang
Score 9.1 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.1 out of 10
Bloomerang
Bloomerang
Score 9.1 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud eTapestryLiveImpact
Likelihood to Recommend
7.0
(89 ratings)
10.0
(1 ratings)
Likelihood to Renew
7.7
(27 ratings)
-
(0 ratings)
Usability
8.7
(27 ratings)
-
(0 ratings)
Availability
10.0
(3 ratings)
-
(0 ratings)
Performance
10.0
(2 ratings)
-
(0 ratings)
Support Rating
4.2
(15 ratings)
-
(0 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Online Training
10.0
(2 ratings)
-
(0 ratings)
Implementation Rating
6.7
(5 ratings)
-
(0 ratings)
Configurability
9.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(2 ratings)
-
(0 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Blackbaud eTapestryLiveImpact
Likelihood to Recommend
Blackbaud
As we are a small Foundation with only one Administrative Assistant, eTapestry is perfect for me to keep all of our CRM. Once I got used to how it worked, I found it to be user friendly. If I have any problems, I can either try to find the answer for myself in the extensive library, chat to support or email our Customer Service Representative with questions. I cannot fault either the Support team or Customer Service Representatives I have dealt with over the years as all of them have been knowledgeable and extremely helpful. I would prefer to have better options within the Email section as the templates are very basic. There is another option to use an eTapestry partner, but there are additional costs involved in that. The email templates are OK to use if you wish to send quick information to your database.
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LiveImpact
LiveImpact would be an excellent choice for any nonprofit, irrespective of size. For those still using Excel to manage their donor data, this would be a hyper boost of productivity and tracking. For those hosting events or campaigns, the development and deployment of microsites are super easy and user-friendly.
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Pros
Blackbaud
  • Report Scheduling is great. Reports can be scheduled daily (even on specific days of the week), weekly, or monthly) and auto-emailed.
  • Reports can be displayed on the screen, downloaded, or emailed in CSV, excel, or pdf and can have columns pre-sorted in your preferred order.
  • Online donations are automatically added to the donor's account and automatically create an account for a new donor.
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LiveImpact
  • All-in-one solution with CRM, microsites for campaigns/events, and communications
  • Very easy reporting systems
  • Excellent customer support, plus continuous feature enhancements
Read full review
Cons
Blackbaud
  • When I started using eTapestry, you had to pay for courses to learn how to do more complicated things in the database. These courses were fairly expensive and our small organization couldn't afford that. I had to figure a lot out on my own or using the tech folks in chat or the odd free thing. Not sure if the courses are still costly or not.
  • It is not particularly user friendly--for example, you would think the drag and drop email template would be pretty straightforward but it is not! And there aren't built in instructions to help as you try to use things.
  • Figuring out how to organize queries and reports and communications in folders in order to find things again has been challenging. It is possible to search on keywords, which is very helpful. But finding something in a list of queries that is not alphabetical isn't particularly easy.
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LiveImpact
No answers on this topic
Likelihood to Renew
Blackbaud
We do not always get positive solutions from Etapestry. There are a lot of resources and solutions that you can read about and reach out to. I participate in Community Forums and trainings to see what we can be doing differently.
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LiveImpact
No answers on this topic
Usability
Blackbaud
eTapestry was the first donor database I had ever used and always found it to be much easier to use and administer than the databases I was used to (patient care and payroll databases). The rare times I can't figure out how to do something, I just hope on the chat and someone from the team pleasantly walks me through the process. If it's something that database is incapable of doing, they encourage me to log my suggestion in the idea bank so it can be considered for enhancements. On top of that, the regular training provided allows you to continue building your skills within the database
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LiveImpact
No answers on this topic
Reliability and Availability
Blackbaud
I have never had an issue accessing eTapestry. It does occasionally go down for maintenance. When that happens, they give you a lot of notice and generally schedule maintenance for hours between midnight and 6am so that business won't be disrupted.
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LiveImpact
No answers on this topic
Performance
Blackbaud
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
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LiveImpact
No answers on this topic
Support Rating
Blackbaud
My favorite feature is the Live Chat. If we get stuck, we can get immediate help, download the chat and save it for later so if we need help again we have it on file. The Knowledge Database is also extremely helpful.
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LiveImpact
No answers on this topic
In-Person Training
Blackbaud
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
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LiveImpact
No answers on this topic
Online Training
Blackbaud
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
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LiveImpact
No answers on this topic
Implementation Rating
Blackbaud
I was not there for the implementation of this platform. Unfortunately I am unable to just skip this question as it requires a response, which needs to be fifty characters, so here we are. At thirty four, I need to add a few more words to satisfy this requirement. Done.
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LiveImpact
No answers on this topic
Alternatives Considered
Blackbaud
We have researched 2-3 other donor platforms and we just aren't at a place to change, although we are very tempted. eTapestry is getting us by for now and we don't look forward to the day when we have to change platforms and have to change things for our monthly donors. We worry about attrition if our donors have to change platforms.
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LiveImpact
Ease of use, more comprehensive, price
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Scalability
Blackbaud
The product allows us flexibility and scalability for our team.
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LiveImpact
No answers on this topic
Return on Investment
Blackbaud
  • Increased our capacity to fundraise.
  • Allowed more opportunity to know our donors (tracking and data collection).
  • Limited users - due to steep learning curve - as such less of our development staff know how to use the system to its fullest potential.
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LiveImpact
No answers on this topic
ScreenShots

Blackbaud eTapestry Screenshots

Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of supporters and their interactions with other oganizations from a single screen.Screenshot of The eTapestry home screen can be customized to surface whatever is important to the organization—progress towards goals, campaign performance, recent gifts, top supporters, upcoming events, and key performance indicators that provide a clear view of fundraising performance.Screenshot of eTapestry comes with out-of-the box reports that can help segment the supporter-base and develop strategies for engagement and outreach.

LiveImpact Screenshots

Screenshot of LiveImpact offers rich, customizable profiles for your constituentsScreenshot of Our mobile-responsive and beautiful fundraisers can be created within minutes and can very easily be embedded on your website.Screenshot of LiveImapct offers powerful outreach features and you can easily create beautiful looking newsletters with our drag and drop tools.