What users are saying about
61 Ratings
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Score 5.9 out of 100
2 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • LiveImpact is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.6

Blackbaud eTapestry

56%
30 Ratings
8.8

LiveImpact

88%
2 Ratings

Likelihood to Renew

9.0

Blackbaud eTapestry

90%
17 Ratings

LiveImpact

N/A
0 Ratings

Usability

5.0

Blackbaud eTapestry

50%
5 Ratings

LiveImpact

N/A
0 Ratings

Availability

7.8

Blackbaud eTapestry

78%
4 Ratings

LiveImpact

N/A
0 Ratings

Performance

6.0

Blackbaud eTapestry

60%
2 Ratings

LiveImpact

N/A
0 Ratings

Support Rating

8.0

Blackbaud eTapestry

80%
12 Ratings

LiveImpact

N/A
0 Ratings

In-Person Training

8.0

Blackbaud eTapestry

80%
1 Rating

LiveImpact

N/A
0 Ratings

Online Training

8.0

Blackbaud eTapestry

80%
1 Rating

LiveImpact

N/A
0 Ratings

Implementation Rating

8.0

Blackbaud eTapestry

80%
2 Ratings

LiveImpact

N/A
0 Ratings

Product Scalability

1.0

Blackbaud eTapestry

10%
1 Rating

LiveImpact

N/A
0 Ratings

Likelihood to Recommend

Blackbaud eTapestry

eTapestry is well suited to very large orgs which have money to spend and don't mind wasting some money on people who don't open emails, etc. It is less appropriate for smaller scale organizations, I think, since they usually have less money and won't necessarily be using the fundraising functionality very much
Anonymous | TrustRadius Reviewer

LiveImpact

A great resource for combining different platforms into one. Prior to LiveImpact, we were using different platforms for volunteer management, donor management, events, email communication, surveys, etc.
Ashley Martin | TrustRadius Reviewer

Pros

Blackbaud eTapestry

  • The payment function is eTapestry is extremely user friendly. Worked very well at auctions and other events held by the organization.
  • eTapestry retains a lot of information about your donors so that you can engage in meaningful relationships with them.
  • eTapestry keeps your records organized well. It is easy to navigate the program.
Wendy Targus | TrustRadius Reviewer

LiveImpact

  • All-in-one solution with CRM, microsites for campaigns/events, and communications
  • Very easy reporting systems
  • Excellent customer support, plus continuous feature enhancements
Nisha Koul | TrustRadius Reviewer

Cons

Blackbaud eTapestry

  • It would be extremely helpful if eTapestry allowed for multiple "sticky notes" to be added to account records. If there is a way, I'm currently not aware. We have different colored sticky notes for different types of notes and sometimes more than one sticky note applies.
  • eTapestry integrates with Constant Contact, but it would be great if there were a module within eTapestry that allowed the user to creative attractive enewsletters/eblasts, from within eTapestry instead of needing yet another platform.
Amber Berkey | TrustRadius Reviewer

LiveImpact

  • Minor functionalities missing, but they are always making improvements
  • Sometimes terms are misused/misleading
  • Sometimes the site glitches unexpectedly
Ashley Martin | TrustRadius Reviewer

Pricing Details

Blackbaud eTapestry

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$99 per month Usage based per constituent record

LiveImpact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Blackbaud eTapestry

Blackbaud eTapestry 9.0
Based on 17 answers
Due to all of the things described in this review, we just decided not to renew eTapestry. Users were rebelling, which led to duplicative records and mass emails that go to the same people twice. It became a real problem for us in terms of staff satisfaction with the tools available to them and in terms of maintaining good database hygiene. We couldn't afford to stay because of these factors
Brooke Hunter | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

Usability

Blackbaud eTapestry

Blackbaud eTapestry 5.0
Based on 5 answers
There is a big learning curve in eTapestry's usability. I find that eTapestry isn't intuitive and uses it's own language that can make it difficult to grasp.
Anonymous | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

Reliability and Availability

Blackbaud eTapestry

Blackbaud eTapestry 7.8
Based on 4 answers
I have never had an issue accessing eTapestry. It does occasionally go down for maintenance. When that happens, they give you a lot of notice and generally schedule maintenance for hours between midnight and 6am so that business won't be disrupted.
Glenna Harkins | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

Performance

Blackbaud eTapestry

Blackbaud eTapestry 6.0
Based on 2 answers
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
Anonymous | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

Support Rating

Blackbaud eTapestry

Blackbaud eTapestry 8.0
Based on 12 answers
The eTapestry support team is quick to respond, willing to help, willing to followup and overall very helpful. They have always walked me step by step through questions I have or processes I need to learn more about. The chat support option is very convenient and I always end with a positive experience.The customer/client support is something eTapestry should pride itself on.
Anonymous | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

In-Person Training

Blackbaud eTapestry

Blackbaud eTapestry 8.0
Based on 1 answer
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
Anonymous | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

Online Training

Blackbaud eTapestry

Blackbaud eTapestry 8.0
Based on 1 answer
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
Anonymous | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

Implementation Rating

Blackbaud eTapestry

Blackbaud eTapestry 8.0
Based on 2 answers
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
Anonymous | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

Alternatives Considered

Blackbaud eTapestry

Ages ago I built several donor databases in Access. I've been a system and data administrator (among other things) for many years, but have never worked with a competitive product. I inherited my eTapestry system when I joined the organization and spent five years working with it.
Anonymous | TrustRadius Reviewer

LiveImpact

Ease of use, more comprehensive, price
Nisha Koul | TrustRadius Reviewer

Scalability

Blackbaud eTapestry

Blackbaud eTapestry 1.0
Based on 1 answer
The product overall is not too bad but I would not suggest for a large nonprofit organization.
Anonymous | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

Return on Investment

Blackbaud eTapestry

  • I haven't had an experience yet with an organization that felt their needs were being met by eTapestry, so that's a tough question for me. Then again, nonprofits come to us when they have some kind of problem to solve, so we're not hearing from the people who adore it.
Anna Hazel Crotty | TrustRadius Reviewer

LiveImpact

  • Ability to customize tools (i.e. fundraising platform) without paying a third party
  • More costly than other CRMs, but gives the ability to combine many platforms into one
Ashley Martin | TrustRadius Reviewer

Screenshots

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