A helpful resource for your whole team!
November 27, 2022

A helpful resource for your whole team!

Brittany Beltz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

We use this product regularly to manage our prospect and donor relationships. All reports are pulled from here to gain relevant and updated information. If we didn't have this system for our whole team to keep track of individuals, we wouldn't be as strong. There are a variety of different products within Blackbaud eTapestry, and we use a good number of them.

Pros

  • Provides information
  • Allows ease of reporting
  • Gives a variety of information

Cons

  • Some things are a little clunky to get through
  • The database is a bit antiquated
  • Price is always a factor we consider
  • New fundraising opportunities discovered
  • Time saved researching
  • Good information repository
This product is fairly intuitive, and as I've mentioned previously, it contains relevant information that all members on the team can access to push forward in their interactions with their constituents. It has helped greatly in our reporting and allowing us easy access to the information that we need most.
We use this suite of products in our entire division. It helps us with reports and donor management, and it is very helpful on a day-to-day basis. I enjoy the ease of use as well as the product offerings available. I would recommend using this in your development office.

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

Yes

Did implementation of Blackbaud eTapestry go as expected?

Yes

Would you buy Blackbaud eTapestry again?

Yes

This product is well suited for our industry and department because it contains the most relevant information that we need to make connections with our donors and alums. It's helpful for an ever-growing and changing team to see what was done in the past and use that information to take into the future when meeting with people.

Using Blackbaud eTapestry

10 - We are the office of University Advancement. In our office, we have our Advancement Services folks primarily using this, but also our frontline fundraisers, annual giving, alumni, and other staff within the system using this product. It has been very useful for our team, and all of our new people learn it when they start.
  • Research
  • Reporting
  • Communication Noting
  • Searching for people
  • Creating unique reports for our needs
  • Additional reporting
  • Additional research
We will likely continue with this product, as it has filled the needs that we have, and our team is used to the system.

Evaluating Blackbaud eTapestry and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We are always very price-conscious, but we need a product that would work for us and fit our needs. So usability is a very important factor.
N/A, I think we did our research well.

Blackbaud eTapestry Implementation

Implementation was explained well to our team.
  • Don't know
Change management was a big part of the implementation and was well-handled - New systems are difficult but open communication is important.
  • Learning the system

Blackbaud eTapestry Training

  • Online Training
They explained everything well to us.

Configuring Blackbaud eTapestry

Just right for this type of product.
No - we have not done any customization to the interface
No - we have not done any custom code

Blackbaud eTapestry Support

They answer any questions we may have.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we did not.
When we were experiencing issues with reporting, the support team assisted us.

Using Blackbaud eTapestry

ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Reporting

Blackbaud eTapestry Reliability

The product allows us flexibility and scalability for our team.
The system works fast and when it's down, it's not for long.
It is nearly always available.

Integrating Blackbaud eTapestry

It was easily integrated into our systems.
  • NA
No other besides the RE systems.
  • API (e.g. SOAP or REST)

Relationship with Blackbaud

They answered any questions or concerns we had.
They continue to answer our questions quickly.
N/A, not involved in that portion.

Upgrading Blackbaud eTapestry

Comments

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