A helpful resource for your whole team!
Updated May 19, 2025

A helpful resource for your whole team!

Brittany Beltz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

We use this product regularly to manage our prospect and donor relationships. All reports are pulled from here to gain relevant and updated information. If we didn't have this system for our whole team to keep track of individuals, we wouldn't be as strong. There are a variety of different products within Blackbaud eTapestry, and we use a good number of them.

Pros

  • Provides information
  • Allows ease of reporting
  • Gives a variety of information

Cons

  • Some things are a little clunky to get through
  • The database is a bit antiquated
  • Price is always a factor we consider
  • New fundraising opportunities discovered
  • Time saved researching
  • Good information repository
This product is fairly intuitive, and as I've mentioned previously, it contains relevant information that all members on the team can access to push forward in their interactions with their constituents. It has helped greatly in our reporting and allowing us easy access to the information that we need most.
We use this suite of products in our entire division. It helps us with reports and donor management, and it is very helpful on a day-to-day basis. I enjoy the ease of use as well as the product offerings available. I would recommend using this in your development office.

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

Yes

Did implementation of Blackbaud eTapestry go as expected?

Yes

Would you buy Blackbaud eTapestry again?

Yes

This product is well suited for our industry and department because it contains the most relevant information that we need to make connections with our donors and alums. It's helpful for an ever-growing and changing team to see what was done in the past and use that information to take into the future when meeting with people.

Blackbaud eTapestry Feature Ratings

Not Rated
Constituent database
Not Rated
Constituent interaction tracking
Not Rated
Constituent relationship management
Not Rated
Donor and member portals
Not Rated
Automated workflows
Not Rated
Not Rated
Constituent engagement and marketing
Not Rated
Social listening
Not Rated
Digital advocacy enablement
Not Rated
Not Rated
Reporting and data visualization
Not Rated
Predictive analytics
Not Rated
Wealth screening
Not Rated
Not Rated
Online donation options
Not Rated
Event registration and ticketing
Not Rated
Text and phone donations
Not Rated
Volunteer shift management
Not Rated
Mobile event check-in
Not Rated
Not Rated
Role-based user permissions
Not Rated
Mobile access
Not Rated
Integrations
Not Rated

Using Blackbaud eTapestry

10 - We are the office of University Advancement. In our office, we have our Advancement Services folks primarily using this, but also our frontline fundraisers, annual giving, alumni, and other staff within the system using this product. It has been very useful for our team, and all of our new people learn it when they start.
  • Research
  • Reporting
  • Communication Noting
  • Searching for people
  • Creating unique reports for our needs
  • Additional reporting
  • Additional research
We will likely continue with this product, as it has filled the needs that we have, and our team is used to the system.

Evaluating Blackbaud eTapestry and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We are always very price-conscious, but we need a product that would work for us and fit our needs. So usability is a very important factor.
N/A, I think we did our research well.

Blackbaud eTapestry Implementation

Implementation was explained well to our team.
  • Don't know
Change management was a big part of the implementation and was well-handled - New systems are difficult but open communication is important.
  • Learning the system

Blackbaud eTapestry Training

  • No Training
They explained everything well to us throughout the process. It was easy to find resources needed to answer any questions that we had. Support was also available should we need further assistance from the resources found online. They were also quick to respond to our teams inquiries, which was much appreciated.
They explained everything well to us throughout the process. It was easy to find resources needed to answer any questions that we had. Support was also available should we need further assistance from the resources found online. They were also quick to respond to our teams inquiries, which was much appreciated.

Configuring Blackbaud eTapestry

Just right for this type of product. It was not too limited nor too complex.
Work through the training articles that are given and it’s fairly straightforward.
No - we have not done any customization to the interface
No - we have not done any custom code
We didn’t have any that I am aware of.

Blackbaud eTapestry Support

They answer any questions we may have.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we did not.
When we were experiencing issues with reporting, the support team assisted us.

Using Blackbaud eTapestry

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Reporting
  • Some forms

Blackbaud eTapestry Reliability

The product allows us flexibility and scalability for our team.
It is nearly always available.
The system works fast and when it's down, it's not for long.

Integrating Blackbaud eTapestry

It was easily integrated into our systems. We had a whole blackbaud suite of products, so that made integrations much easier.
  • NA
No other besides the RE systems.
Not at the company any longer so I’m not sure.
  • API (e.g. SOAP or REST)
N/A
Be sure to ask questions if you are having troubles with the integration as certain steps may have been missed.

Relationship with Blackbaud

They answered any questions or concerns we had. They were proactive communicators and got back to us when we had questions or concerns.
They continue to answer our questions quickly. As mentioned before, they were receptive when asked questions.
We didn’t use professional services.
N/A, not involved in that portion.
No, I would not change anything.
Communication is key. If you have questions, use the resources provided but if you still need help, reach out to support.

Upgrading Blackbaud eTapestry

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