Blackbaud eTapestry is your one stop shop for fundraising CRMs
October 04, 2022
Blackbaud eTapestry is your one stop shop for fundraising CRMs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud eTapestry
Blackbaud eTapestry is my go to for all CRM within our organization. We keep track of all donations, donor details and prospective donors. By using reports/queries I can supply my Board with financial information within a couple of minutes and I can decide what information they see from account names to recognition names and first donation amount to lifetime donation amount. eTapestry also allows me to send on-off emails or mass communication emails to select accounts and I can add a journal entry at the same time which makes my work life so much easier.
- CRM
- Support both via phone, email or chat function
- Customer Service
- Invitations to webinars for both their product and partners
- Information regarding changes to eTapestry and requirements from outside partners
- The initial training was not enough and the end user had to pay for extra training hours
- It can be confusing as to where to find certain information regarding your eTapestry login details as you need to log into Blackbaud to do some things. It would be easier if it could be done through eTapestry.
- Email templates are very basic and could use an upgrade. I know that I can use another partner, but that is an additional cost
- Security
- User Friendly
- Cost effective
- eTapestry has saved a lot of time when dealing with new Board Members, new staff and new donors as all the information is kept in one place and various people can check information for themselves.
I have not used anything like eTapestry where all the information is kept in one place. I have used other CRMs but financial information was always kept separately.
Do you think Blackbaud eTapestry delivers good value for the price?
Yes
Are you happy with Blackbaud eTapestry's feature set?
Yes
Did Blackbaud eTapestry live up to sales and marketing promises?
Yes
Did implementation of Blackbaud eTapestry go as expected?
Yes
Would you buy Blackbaud eTapestry again?
Yes
Using Blackbaud eTapestry
3 - Administration, Fundraising, Board Member