Blackbaud eTapestry is your one stop shop for fundraising CRMs
October 04, 2022

Blackbaud eTapestry is your one stop shop for fundraising CRMs

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

Blackbaud eTapestry is my go to for all CRM within our organization. We keep track of all donations, donor details and prospective donors. By using reports/queries I can supply my Board with financial information within a couple of minutes and I can decide what information they see from account names to recognition names and first donation amount to lifetime donation amount. eTapestry also allows me to send on-off emails or mass communication emails to select accounts and I can add a journal entry at the same time which makes my work life so much easier.
  • CRM
  • Support both via phone, email or chat function
  • Customer Service
  • Invitations to webinars for both their product and partners
  • Information regarding changes to eTapestry and requirements from outside partners
  • The initial training was not enough and the end user had to pay for extra training hours
  • It can be confusing as to where to find certain information regarding your eTapestry login details as you need to log into Blackbaud to do some things. It would be easier if it could be done through eTapestry.
  • Email templates are very basic and could use an upgrade. I know that I can use another partner, but that is an additional cost
  • Security
  • User Friendly
  • Cost effective
  • eTapestry has saved a lot of time when dealing with new Board Members, new staff and new donors as all the information is kept in one place and various people can check information for themselves.
eTapestry (and Blackbaud) is very user friendly and there are many different ways to find something if you don't know where to look. The after sales support is one of the better support teams I've dealt with in six years of working in the fundraising field.
I have not used anything like eTapestry where all the information is kept in one place. I have used other CRMs but financial information was always kept separately.

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Blackbaud eTapestry
As we are a small Foundation with only one Administrative Assistant, eTapestry is perfect for me to keep all of our CRM. Once I got used to how it worked, I found it to be user friendly. If I have any problems, I can either try to find the answer for myself in the extensive library, chat to support or email our Customer Service Representative with questions. I cannot fault either the Support team or Customer Service Representatives I have dealt with over the years as all of them have been knowledgeable and extremely helpful. I would prefer to have better options within the Email section as the templates are very basic. There is another option to use an eTapestry partner, but there are additional costs involved in that. The email templates are OK to use if you wish to send quick information to your database.

Using Blackbaud eTapestry

3 - Administration, Fundraising, Board Member