Take my money and run!
September 28, 2022

Take my money and run!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

We use it daily to record donor contributions/gifts. We run reports to market for continued support with a 3rd party vendor for appeals. We also use it for events, monitor donations, weekly revenue reports, and so much more. Our product does not address the DIY donation pages well. We've been told that we have unlimited pages however, in my experience, we can only have 10. We also purchased an online form and now they want to charge us $400 to update it. We saw how the online store would work and it does not meet our needs but they want to have us continue to use it at over $1,000. We are currently looking at upgrading to Raiser's Edge to improve our quality of life and use of reports, donation pages, and communications. EtapeBlackbaud eTapestrys does the basics and can get us by but we need more support to move forward and raise additional funds. It does not have integration with other event software to make life easier.

Pros

  • Process day-to-day donations
  • Weekly revenue report
  • Standard reports
  • Accounting based on campaigns and appeals

Cons

  • DIY online donation pages
  • Reports for weekly dynamics
  • Comparison from year to year
  • Donor management
  • Management of funds
  • Online donation forms
  • Our revenue has increased over the years but ease or efficiency is not increasing
  • Online forms are difficult and we keep having to delete older forms to make room
We have compared other products and also looked at supplemental software to integrate with our events and event management software. We have looked at many other products and there is not a one that does it all.

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

No

Did Blackbaud eTapestry live up to sales and marketing promises?

No

Did implementation of Blackbaud eTapestry go as expected?

Yes

Would you buy Blackbaud eTapestry again?

No

We have grown in size and donor base and Blackbaud eTapestry keeps wanting more money to add more clients, and to utilize the sales tax. Blackbaud eTapestry says they have easy-to-use DIY pages - unlimited oh, but not in our case. You can only have 10 and we have to keep deleting older versions in order to make room for additional ones. We have had to search for answers and do things by trial and error. We have had some great answers provided by the support team but other times, it is a boondoggle. It has the basics for donations, management of funds, and reports to match campaigns. Basic tools. We are ready to move forward to be more efficient, to measure our successes easier, to implement communications easier, and to have reports and analysis at our fingertips.

Using Blackbaud eTapestry

3 - Volunteer Data entry, data entry, Director of Philanthropy
1 - We have an IT support person but rarely do they get involved. Usually 2 of us trouble shoot and work through an issue.
  • data entry
  • track money
  • Ticket management for events
  • Sponsorship management
  • we hope to move to another level in the future
We do not always get positive solutions from Etapestry. There are a lot of resources and solutions that you can read about and reach out to. I participate in Community Forums and trainings to see what we can be doing differently.

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