TrustRadius

BMC Helix Virtual Agent vs. ChatBot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix Virtual Agent
Score 8.0 out of 10
N/A
BMC Helix Virtual Agent (formerly Helix Chatbot) is designed to offer intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These applications address changing expectations around user experiences and go beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume.N/A
ChatBot
Score 9.0 out of 10
Small Businesses (1-50 employees)
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.…N/A
Pricing
BMC Helix Virtual AgentChatBot
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC Helix Virtual AgentChatBot
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BMC Helix Virtual AgentChatBot
Features
BMC Helix Virtual AgentChatBot
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
BMC Helix Virtual Agent
-
Ratings
ChatBot
7.8
2 Ratings
7% below category average
Chat history and transcripts00 Ratings9.02 Ratings
Chat reporting00 Ratings7.02 Ratings
Chat and web analytics00 Ratings7.52 Ratings
Best Alternatives
BMC Helix Virtual AgentChatBot
Small Businesses
Front
Front
Score 9.1 out of 10
Front
Front
Score 9.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC Helix Virtual AgentChatBot
Likelihood to Recommend
-
(0 ratings)
9.0
(4 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
BMC Helix Virtual AgentChatBot
Likelihood to Recommend
BMC Helix
No answers on this topic
Text
Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.
Verified User
Anonymous
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Pros
BMC Helix
No answers on this topic
Text
  • Routing rules
  • no code workflows
  • UI/UX is excellent for a newbie to start on
  • Their Chat support is very helpful
Verified User
Anonymous
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Cons
BMC Helix
No answers on this topic
Text
  • Having enough conversational data to train the chatbot.
  • Really understanding intent.
  • Understanding emotion.
Verified User
Anonymous
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Likelihood to Renew
BMC Helix
No answers on this topic
Text
As long as budget is not an issue - we renewing this solution.
Florante Roa | TrustRadius Reviewer
Florante Roa
Director, Systems Management & MIS Operations
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Usability
BMC Helix
No answers on this topic
Text
Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
Verified User
Anonymous
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Support Rating
BMC Helix
No answers on this topic
Text
Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
Verified User
Anonymous
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Alternatives Considered
BMC Helix
No answers on this topic
Text
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
Verified User
Anonymous
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Return on Investment
BMC Helix
No answers on this topic
Text
  • Connecting to DB.
  • Customizable dashboards.
  • Automated reporting.
Florante Roa | TrustRadius Reviewer
Florante Roa
Director, Systems Management & MIS Operations
Read full review
ScreenShots

ChatBot Screenshots

Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.