TrustRadius

BMC Helix Virtual Agent vs. ChatBot.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix Virtual Agent
Score 8.0 out of 10
N/A
BMC Helix Virtual Agent (formerly Helix Chatbot) is designed to offer intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These applications address changing expectations around user experiences and go beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume.N/A
ChatBot.com
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
ChatBot.com is a cloud-based conversational automation platform for customer service, ecommerce, and lead generation. Organizations configure AI Agents using their websites, help centers, product documentation, uploaded files, and manually created articles as knowledge sources. Key Capabilities Automated Customer Service: AI Agents answer customer questions using organization-provided content rather than general internet…
$25
per month
Pricing
BMC Helix Virtual AgentChatBot.com
Editions & Modules
No answers on this topic
Essential
$25
per month
Growth
$99
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
BMC Helix Virtual AgentChatBot.com
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
BMC Helix Virtual AgentChatBot.com
Considered Both Products
BMC Helix Virtual Agent

No answer on this topic

ChatBot.com
Verified User
Anonymous
Chose ChatBot.com
Livechat is not a competitor to ChatBot, but it's their bot solution itself. I did not evaluate any other bot solutions.
Verified User
Anonymous
Chose ChatBot.com
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple …
Verified User
Anonymous
Chose ChatBot.com
End to end solution support, purchasing a service-ready solution speeds up the time to market whilst ensuring a secure and compliant solution. Also having contracts in place, speeded up the process of time to market. Developing with conversational experts to speed up time to …
Features
BMC Helix Virtual AgentChatBot.com
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
BMC Helix Virtual Agent
-
Ratings
ChatBot.com
7.8
Ratings
10% below category average
Chat history and transcripts00 Ratings9.00 Ratings
Chat reporting00 Ratings7.00 Ratings
Chat and web analytics00 Ratings7.50 Ratings
Best Alternatives
BMC Helix Virtual AgentChatBot.com
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Score 8.7 out of 10
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Score 8.7 out of 10
Medium-sized Companies
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Score 10.0 out of 10
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Score 10.0 out of 10
Enterprises
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Score 10.0 out of 10
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Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC Helix Virtual AgentChatBot.com
Likelihood to Recommend
-
(0 ratings)
9.0
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
BMC Helix Virtual AgentChatBot.com
Likelihood to Recommend
No answers on this topic
If you're an organisation looking to start deploying a ChatBot solution on your website, this product solves your use case. Especially, if you haven't worked with a ChatBot solution before and have little or no prior experience. Their help videos, training section will be sufficient for you to start with the basics of deploying a ChatBot on your website. Use their templates effectively too to start off with.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Answering most of the FAQs.
  • Sending users in the right direction rather then going from one support staff to other.
  • Reduces unnecessary load from the the team
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • I think the pricing could be a little more competitive
Verified User
Anonymous
Read full review
Likelihood to Renew
No answers on this topic
As long as budget is not an issue - we renewing this solution.
Florante Roa | TrustRadius Reviewer
Florante Roa
Director, Systems Management & MIS Operations
Read full review
Usability
No answers on this topic
Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Good customer engagement levels (positive intent recognition).
  • Positive CSAT.
  • Not enough volume yet to have a cost ROI.
Verified User
Anonymous
Read full review
ScreenShots

ChatBot.com Screenshots

Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.