ChatBot: I will do the Heavy lifting you can focus on quality.
ChatBot is used in our organization as a support tool for the maintenance team when the customer asks some common questions that are …
ChatBot
ChatBot
ChatBot
Overview
What is ChatBot?
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.
With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt...
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What is ChatBot?
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.botengine.ai/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
ChatBot - create your bot with no programming skills
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is ChatBot?
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.
With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time.
Design conversational experiences to build better relationships with customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off a brand, products, and services.
ChatBot can be used on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Chatbots can connect to a myriad of things using open API, webhooks, and Zapier.
ChatBot Features
- Supported: Bot framework
- Supported: Conversation Engine
- Supported: Chatbot scenarions
- Supported: Live analysis
- Supported: Drag&Drop functionality
- Supported: Real environment
- Supported: API framework
- Supported: Archives
ChatBot Screenshots
ChatBot Video
BotEngine is a chatbot framework for building and deploying bots for business.
ChatBot Competitors
- Chatfuel
- Azure Bot Service (Microsoft Bot Framework)
- Dialogflow (formerly Api.ai)
ChatBot Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All countries and regions |
| Supported Languages | English |
ChatBot Customer Size Distribution
| Consumers | 25% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 25% |
Comparisons
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ChatBot is used in our organization as a support tool for the maintenance team when the customer asks some common questions that are relevant to the services that we are offering. It helps a lot by reducing the huge load on the team. It also helps to make the UI better and more interactive.
- Answering most of the FAQs.
- Sending users in the right direction rather then going from one support staff to other.
- Reduces unnecessary load from the the team
- Solution should also have a dashboard to view the customer analytics
- some times user typed long sentences it should decipher most common word from it.
- Options to use native UI
- integration with other softwares like Slack.
- prebuild chat templates
- segments and filters
- It reduced heavy load from team.
- Customers are more satisfied
- Handling time of a customer is reduced significantly.
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
December 03, 2019
Chatbot or not to chat with a bot - that is the question!
We are using very basic Chatbot services on our own website, but for our clients we’re using much more sophisticated services starting with concierge services, moving to FAQs and the internal agent support and next best actions.
- Superb for interactive form filling.
- Great for standard messages and relaying information.
- Out-of-house assistance and redirecting or capturing followup details.
- Having enough conversational data to train the chatbot.
- Really understanding intent.
- Understanding emotion.
- Good customer engagement levels (positive intent recognition).
- Positive CSAT.
- Not enough volume yet to have a cost ROI.
End to end solution support, purchasing a service-ready solution speeds up the time to market whilst ensuring a secure and compliant solution. Also having contracts in place, speeded up the process of time to market. Developing with conversational experts to speed up time to market also really helped. The hardest part is creating an operational model to continually deliver increased functionality and knowledge. Implementing market leading technology also provides an easier route to internal approvals.