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What is ChatBot?

ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt…

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Businesses have turned to ChatBot to enhance customer satisfaction and engagement. Users have found the platform to be intuitive and …
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What is ChatBot?

ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your…

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What is ManyChat?

ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.

What is Live Website Chat? Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful…

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Product Demos

Samsung RCS Chatbot Demo for Android Devices - HERE WeGo


McDonalds chatbot demo


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Chatbot Demo | Features & Product Updates | AppSheet


NLP intelligent airline chatbot demo (c) Cherub Software Pvt Ltd


Luxury Hotel Chatbot Demo by

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Product Details

What is ChatBot?

ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.

With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time.

Design conversational experiences to build better relationships with customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off a brand, products, and services.

ChatBot can be used on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Chatbots can connect to a myriad of things using open API, webhooks, and Zapier.

ChatBot Features

  • Supported: Bot framework
  • Supported: Conversation Engine
  • Supported: Chatbot scenarions
  • Supported: Live analysis
  • Supported: Drag&Drop functionality
  • Supported: Real environment
  • Supported: API framework
  • Supported: Archives

ChatBot Screenshots

Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.Screenshot of Connect the tools you already know and love using one-click integrationsScreenshot of Our AI & Machine Learning technology lets you continually improve your bot by collecting and analyzing historical chat data

ChatBot Video

BotEngine is a chatbot framework for building and deploying bots for business.

ChatBot Integrations

ChatBot Competitors

ChatBot Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll countries and regions
Supported LanguagesEnglish

ChatBot Customer Size Distribution

Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)25%
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Businesses have turned to ChatBot to enhance customer satisfaction and engagement. Users have found the platform to be intuitive and user-friendly, allowing them to quickly access the information they need. With a wide range of features including automated responses, natural language processing, and customizable message templates, ChatBot offers businesses the ability to capture leads and provide round-the-clock customer support. The product has been successfully employed in several use cases, including business intelligence, self-service, ticket creation, and gathering feedback on products and services. Additionally, it has proven valuable in online shopping and learning environments by providing automated responses to frequently asked questions.

While some users have encountered challenges when setting up and using ChatBot, overall it has been a positive experience. Implementing ChatBot has helped businesses strengthen customer relationships, reduce expenses, and boost sales. By serving as a troubleshooting tool for customer issues, the platform enables businesses to escalate concerns to live support if necessary. Furthermore, ChatBot's integration capabilities have garnered praise from users for its seamless integration with various platforms and websites, enhancing the user interface and making websites more interactive and user-friendly. With its reliability, ease of use, and cost-saving benefits such as reducing the number of support agents needed, ChatBot has become an invaluable asset for organizations seeking to improve response times, optimize resource allocation, gather valuable analytics, and enhance their events. It serves as a helping hand for customer service teams by handling smaller queries while directing complex ones to human agents. Overall, ChatBot provides a comprehensive solution for clients by offering services such as concierge services, FAQs, internal agent support, and next best actions.

User-Friendly Interface: Many users have praised the user-friendliness of's software, with several reviewers stating that it is easy to navigate and use. The interface has been described as modern and intuitive, making it simple for businesses to build and customize their chatbots without technical knowledge.

Automated Responses: A significant number of reviewers have highlighted the value of automated responses provided by's chatbot. Users appreciate how these responses allow customers to quickly obtain the information they need without having to wait for a human agent. This feature has proven particularly useful in addressing frequently asked questions and handling less complex tasks efficiently.

Wide Range of Features: Several users have commended's software for its wide range of features that cater to various business needs. Reviewers have specifically mentioned natural language processing, custom message templates, workflow builder, and analytics generation as standout features. These capabilities enable businesses to personalize their customer service, streamline operations, and gain valuable insights into customer interactions.

Limited ability to handle complex queries: Some users have mentioned that the chatbot's ability to handle complex customer queries is limited, leading to a less than ideal customer experience. For instance, when faced with intricate or specific questions, the chatbot may struggle to provide accurate and satisfactory responses.

Lack of personalization in customer service: Users have expressed their dissatisfaction with the automation of responses, as it often results in a lack of personalization in customer service. Instead of tailored interactions, customers receive generic automated replies that may not address their unique needs or concerns.

Difficulty and time-consuming implementation: Several users found the implementation process of the chatbot to be difficult and time-consuming. This involves customization and integration across multiple platforms and applications which can be challenging for businesses. The complexity of the setup process can potentially hinder its quick adoption by companies seeking efficient customer service solutions.

Users recommend exploring the software for chatbots and taking advantage of the 14-day trial. They suggest starting small and expanding based on specific requirements. It is also recommended to consider other alternatives before making a decision. Another recommendation is to use Livechat for prescreening customers before directing them to the appropriate party. To improve ChatBot's performance, users suggest planning potential encounters and scenarios on paper. Additionally, analyzing chat logs can help identify client issues and optimize any potential scenarios.

Attribute Ratings


(1-2 of 2)
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Score 8 out of 10
Vetted Review
Verified User
ChatBot is used in our organization as a support tool for the maintenance team when the customer asks some common questions that are relevant to the services that we are offering. It helps a lot by reducing the huge load on the team. It also helps to make the UI better and more interactive.
  • Answering most of the FAQs.
  • Sending users in the right direction rather then going from one support staff to other.
  • Reduces unnecessary load from the the team
  • Solution should also have a dashboard to view the customer analytics
  • some times user typed long sentences it should decipher most common word from it.
  • Options to use native UI
Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.
  • integration with other softwares like Slack.
  • prebuild chat templates
  • segments and filters
  • It reduced heavy load from team.
  • Customers are more satisfied
  • Handling time of a customer is reduced significantly.
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
Score 7 out of 10
Vetted Review
Verified User
We are using very basic Chatbot services on our own website, but for our clients we’re using much more sophisticated services starting with concierge services, moving to FAQs and the internal agent support and next best actions.
  • Superb for interactive form filling.
  • Great for standard messages and relaying information.
  • Out-of-house assistance and redirecting or capturing followup details.
  • Having enough conversational data to train the chatbot.
  • Really understanding intent.
  • Understanding emotion.
We're using them for form filling. You can enter the data in any order and through conversational memory you can capture earlier information for form filling later.
  • Good customer engagement levels (positive intent recognition).
  • Positive CSAT.
  • Not enough volume yet to have a cost ROI.
End to end solution support, purchasing a service-ready solution speeds up the time to market whilst ensuring a secure and compliant solution. Also having contracts in place, speeded up the process of time to market. Developing with conversational experts to speed up time to market also really helped. The hardest part is creating an operational model to continually deliver increased functionality and knowledge. Implementing market leading technology also provides an easier route to internal approvals.
Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
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