Great tool for starting with a bot solution for your platform!
January 28, 2025

Great tool for starting with a bot solution for your platform!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChatBot

We have deployed ChatBot on our website, we use it to filter our visitors based on their requirements. Sales - get routed to the sales team. Support - gets routed to the support team and visitors looking for Self help are directed to our help section. Since, we have various products, visitors / prospects looking for information regarding certain products are also directed to the relevant product page to read for more information.

Pros

  • Routing rules
  • no code workflows
  • UI/UX is excellent for a newbie to start on
  • Their Chat support is very helpful

Cons

  • I think the pricing could be a little more competitive
  • It impacts the way our lead flows into the system
  • It helps us route our leads effectively.
  • It saves us costs on human intervention during the initial visit of the prospect
Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources.
However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well.
This helped me with the timely deployment of this solution.
LiveChat is not a competitor to ChatBot, but it's their bot solution itself. I did not evaluate any other bot solutions.

Do you think ChatBot delivers good value for the price?

Yes

Are you happy with ChatBot's feature set?

Yes

Did ChatBot live up to sales and marketing promises?

Yes

Did implementation of ChatBot go as expected?

Yes

Would you buy ChatBot again?

Yes

If you're an organisation looking to start deploying a ChatBot solution on your website, this product solves your use case. Especially, if you haven't worked with a ChatBot solution before and have little or no prior experience. Their help videos, training section will be sufficient for you to start with the basics of deploying a ChatBot on your website. Use their templates effectively too to start off with.

ChatBot Feature Ratings

Chat Automation
8.7
Real-time messaging
9
Chatbot automation
9
Chat notifications
9
Prospecting
8
Chat-based scheduling
9
Ticketing system
Not Rated
Third-party integrations
Not Rated
Chat widgets
8
Chat Analytics and Reports
7.3
Chat history and transcripts
9
Chat reporting
6
Chat and web analytics
7

Comments

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