Most Commonly Comparedto ChatBot

Best ChatBot Alternatives for Small Businesses

Smith.ai Live Website Chat

Score 8.8 out of 10

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.

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Intercom

Score 8.8 out of 10
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Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

ZoomInfo Chat

Score 8.8 out of 10

ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.

Higher Rated Features

There is not enough information to display features

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Freshchat

Score 8.6 out of 10

Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses can use Freshchat's messaging platform to service their customers on various digital…

Higher Rated Features

There is not enough information to display features

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IBM watsonx Assistant

Score 8.8 out of 10

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

Higher Rated Features

There is not enough information to display features

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ManyChat

Score 8.4 out of 10

ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.

Higher Rated Features

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Terminus ABM Platform

Score 8.1 out of 10

Supporting B2B strategies, the Terminus platform offers tactical playbooks that help teams meet accounts throughout their entire lifecycle. It is a platform rooted in first-party data that surrounds buyers with engaging digital experiences from account acquisition to expansion and renewal. The Terminus engine is built to drive ROI, minimize fraud, prioritize brand safety, and turn intent into relevant, actionable insight for GTM teams.Key benefits of Terminus:- Relevant intent signals from…

Higher Rated Features

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Drift

Score 7.8 out of 10

Drift helps businesses connect with people at the right time, in the right place, with the right conversation. Using an AI-powered Conversation Cloud, businesses can personalize experiences, in order to drive more quality pipeline, revenue, and lifelong customers.

Higher Rated Features

There is not enough information to display features

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Best ChatBot Alternatives for Medium-sized Companies

Genesys DX (discontinued)

Score 10.0 out of 10

Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.

Higher Rated Features

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Qualified

Score 9.2 out of 10

Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.

Higher Rated Features

There is not enough information to display features

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Intercom

Score 8.8 out of 10
Learn More

Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

ZoomInfo Chat

Score 8.8 out of 10

ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.

Higher Rated Features

There is not enough information to display features

Popular Integrations

Freshchat

Score 8.6 out of 10

Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses can use Freshchat's messaging platform to service their customers on various digital…

Higher Rated Features

There is not enough information to display features

Popular Integrations

ServiceNow Now Platform

Score 8.6 out of 10

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Higher Rated Features

There is not enough information to display features

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IBM watsonx Assistant

Score 8.8 out of 10

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

Higher Rated Features

There is not enough information to display features

Popular Integrations

SAP Extension Suite (discontinued)

Score 8.4 out of 10

The SAP Extension Suite (formerly part of the SAP Cloud Platform) is a legacy solution that enabled businesses to rapidly build and enhance applications, processes and experiences, with the goal of driving agility and flexibility, while extending the value of applications. The product has obsolesced, and modern offerings including SAP Build or the SAP Business Technology Platform are presented as replacements.

Higher Rated Features

There is not enough information to display features

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Genesys Cloud CX

Score 8.4 out of 10
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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Call forwarding

Popular Integrations

Sprinklr Service

Score 8.1 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and…

Higher Rated Features

There is not enough information to display features

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Best ChatBot Alternatives for Enterprises

Genesys DX (discontinued)

Score 10.0 out of 10

Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.

Higher Rated Features

There is not enough information to display features

Popular Integrations

AWS Chatbot

Score 8.0 out of 10

AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases.

Higher Rated Features

There is not enough information to display features

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Freshchat

Score 8.6 out of 10

Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses can use Freshchat's messaging platform to service their customers on various digital…

Higher Rated Features

There is not enough information to display features

Popular Integrations

ServiceNow Now Platform

Score 8.6 out of 10

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Higher Rated Features

There is not enough information to display features

Popular Integrations

IBM watsonx Assistant

Score 8.8 out of 10

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

Higher Rated Features

There is not enough information to display features

Popular Integrations

Genesys Cloud CX

Score 8.4 out of 10
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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Call forwarding

Popular Integrations

Sprinklr Service

Score 8.1 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and…

Higher Rated Features

There is not enough information to display features

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Oracle Digital Assistant

Score 7.9 out of 10

The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.

Higher Rated Features

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Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.

Higher Rated Features

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Khoros Care

Score 7.3 out of 10
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Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business…

Higher Rated Features

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