BMC Helix Virtual Agent vs. Genesys DX (discontinued)
BMC Helix Virtual Agent vs. Genesys DX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Virtual Agent | N/A | BMC Helix Virtual Agent (formerly Helix Chatbot) is designed to offer intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These applications address changing expectations around user experiences and go beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume. | N/A | |
Genesys DX (discontinued) | N/A | Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available. | N/A |
BMC Helix Virtual Agent | Genesys DX (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix Virtual Agent | Genesys DX (discontinued) | |
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Top Pros |
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Top Cons |
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BMC Helix Virtual Agent | Genesys DX (discontinued) | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Qualified Score 9.6 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | LiveChat Score 8.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Virtual Agent | Genesys DX (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (53 ratings) |
Usability | - (0 ratings) | 8.2 (20 ratings) |
Support Rating | - (0 ratings) | 8.3 (21 ratings) |
BMC Helix Virtual Agent | Genesys DX (discontinued) | |
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Likelihood to Recommend | BMC Software Inc. No answers on this topic | Discontinued Products |
Pros | BMC Software Inc. No answers on this topic | Discontinued Products |
Cons | BMC Software Inc. No answers on this topic | Discontinued Products |
Usability | BMC Software Inc. No answers on this topic | Discontinued Products |
Support Rating | BMC Software Inc. No answers on this topic | Discontinued Products |
Alternatives Considered | BMC Software Inc. No answers on this topic | Discontinued Products |
Return on Investment | BMC Software Inc. No answers on this topic | Discontinued Products |
ScreenShots |