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BMC Helix Client Management vs. PDQ Deploy & Inventory

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix Client Management

    Score6.8 out of 10
    N/ABMC Helix Client Management provides comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk. It replaces the now EoL BMC BladeLogic Client Automation platform. The software automatically deploys patches and updates patch bulletins.N/A

    PDQ Deploy & Inventory

    Score9.2 out of 10
    N/APDQ.com headquartered in Salt Lake City offers PDQ Deploy, a software deployment tool used to keep Windows PCs up-to-date without bothering end users.

    $1,575

    per year per user

    Pricing
    BMC Helix Client ManagementPDQ Deploy & Inventory
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix Client ManagementPDQ Deploy & Inventory
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—PDQ was built by entrepreneurs & educators. Small businesses (<50 employees), nonprofits, and schools enjoy a 15% discount.
    More Pricing Information
    Community Pulse
    BMC Helix Client ManagementPDQ Deploy & Inventory
    Considered Both Products
    BMC Helix
    No answer on this topic
    PDQ
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    12 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    11 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    11 Answers
    User Ratings
    BMC Helix Client ManagementPDQ Deploy & Inventory
    Likelihood to Recommend
    6.0
    (3 ratings)
    9.6
    (12 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (6 ratings)
    Support Rating
    5.0
    (1 ratings)
    10.0
    (5 ratings)
    User Testimonials
    BMC Helix Client ManagementPDQ Deploy & Inventory
    Likelihood to Recommend
    BMC Helix
    This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential
    Incentivized
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    PDQ
    PDQ Inventory is great if you have a local network of computers on or off a domain. As long as you have a way to log into them with common credentials. Great for large organizations, particularly ones interconnected with VPNs. PDQ Inventory isn't so great for PCs that aren't connected to the same LAN the server is on. (i.e. non-vpn remote users) They used to have a remote agent you could install, but it was removed after numerous issues.
    Incentivized
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    Pros
    BMC Helix
    • Easy to use
    • Easy to upgrade
    • Highly flexible without customization
    • Great community/support
    • Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
    • Computer imaging and software deployment work together to improve speed to delivery.
    • Financial asset management is very useful providing all of the information we need to support our PC replacement process.
    Read full review
    PDQ
    • Push out new software
    • Push out Updates to current software
    • Push out patches and updates that we don't have other ways to push out
    • Keep end-users updated with little involvement
    Incentivized
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    Cons
    BMC Helix
    • It would be nice if it were possible to export search results
    • Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
    • Easy report writing
    Read full review
    PDQ
    • The facility to attempt re-deployment can be a bit easier to use, however, once you get used to it, it is OK.
    • The errors that it produces can be a bit cryptic, so could do with some sort of a verbose mode, when logging issues with packages being deployed.
    Incentivized
    Read full review
    Likelihood to Renew
    BMC Helix
    No answers on this topic
    PDQ
    PDQ is very useful and one of the tools that we use a lot.
    Incentivized
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    Usability
    BMC Helix
    No answers on this topic
    PDQ
    The interface is straight forward and guides you through the process there. PDQ keeps track of the when new updates are made available writes the scripts and all l you need to do is push the button. (Mr George Jetson) Now with the download done you just sit back worry free and watch the software install in 1% of the time it would take to take care of the PC manually.
    Incentivized
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    Support Rating
    BMC Helix
    The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.
    Incentivized
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    PDQ
    The built-in help menus and general ease of use render whatever systems support there might be almost irrelevant. There is stability in the system's simplicity; if you're in the position to use such a product, you're your own best friend. Simple web searches more often than not turn up the solution to any little niggles, such as what silent install switches specific applications require (a remarkably wide choice of options exist). System updates are timely and unobtrusive, installing in no time at all. Maybe I've just been lucky; if so, long may it continue!
    Incentivized
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    Alternatives Considered
    BMC Helix
    As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.
    Incentivized
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    PDQ
    This software was referred to us by an IT professional. Previously, we were installing the software with the help of remote desktop applications but it was very time consuming; it was wasting the user's time since he could not use his computer. After testing PDQ Deploy, we just never looked back.
    Incentivized
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    Return on Investment
    BMC Helix
    • BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.
    Read full review
    PDQ
    • Speed of deployment is very positive for new software setup, saving hours of testing and deployment locally
    • Made patching for large computer estate very efficient, another positive for staff not having to spend hours of patching individual machines
    • Works well for small team of IT's and again makes various repetitive tasks much easier
    Incentivized
    Read full review
    ScreenShots