BMC Helix Configuration Management Database (CMDB) vs. Freshservice
BMC Helix Configuration Management Database (CMDB) vs. Freshservice
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
BMC Helix CMDB | N/A | The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database. | N/A | |
Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
BMC Helix Configuration Management Database (CMDB) | Freshservice | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Discount available for annual billing. | ||||||||||||||
More Pricing Information |
BMC Helix Configuration Management Database (CMDB) | Freshservice |
---|
BMC Helix Configuration Management Database (CMDB) | Freshservice | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
BMC Helix Configuration Management Database (CMDB) | Freshservice | |
---|---|---|
Small Businesses | No answers on this topic | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Freshservice Score 8.6 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | ServiceNow IT Operations Management Score 8.8 out of 10 | ManageEngine ServiceDesk Plus Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Configuration Management Database (CMDB) | Freshservice | |
---|---|---|
Likelihood to Recommend | 10.0 (7 ratings) | 8.6 (158 ratings) |
Likelihood to Renew | - (0 ratings) | 8.5 (10 ratings) |
Usability | 8.0 (1 ratings) | 9.5 (14 ratings) |
Availability | - (0 ratings) | 9.0 (5 ratings) |
Performance | - (0 ratings) | 7.9 (6 ratings) |
Support Rating | - (0 ratings) | 8.2 (122 ratings) |
In-Person Training | - (0 ratings) | 7.3 (1 ratings) |
Online Training | - (0 ratings) | 7.2 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (9 ratings) |
Configurability | - (0 ratings) | 8.0 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (3 ratings) |
Ease of integration | - (0 ratings) | 6.6 (7 ratings) |
Product Scalability | - (0 ratings) | 8.1 (6 ratings) |
Professional Services | - (0 ratings) | 8.6 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (4 ratings) |
Vendor pre-sale | - (0 ratings) | 7.1 (5 ratings) |
BMC Helix Configuration Management Database (CMDB) | Freshservice | |
---|---|---|
Likelihood to Recommend | ![]() BMC Software Inc.
| ![]() Freshworks Inc
|
Pros | ![]() BMC Software Inc.
| ![]() Freshworks Inc
|
Cons | ![]() BMC Software Inc.
| ![]() Freshworks Inc
|
Likelihood to Renew | ![]() BMC Software Inc. No answers on this topic | ![]() Freshworks Inc
|
Usability | ![]() BMC Software Inc.
| ![]() Freshworks Inc
|
Reliability and Availability | ![]() BMC Software Inc. No answers on this topic | ![]() Freshworks Inc
|
Performance | ![]() BMC Software Inc. No answers on this topic | ![]() Freshworks Inc
|
Support Rating | ![]() BMC Software Inc. No answers on this topic | ![]() Freshworks Inc
|
In-Person Training | ![]() BMC Software Inc. No answers on this topic | ![]() Freshworks Inc
|
Online Training | ![]() BMC Software Inc. No answers on this topic | ![]() Freshworks Inc
|
Implementation Rating | ![]() BMC Software Inc. No answers on this topic | ![]() Freshworks Inc
|
Alternatives Considered | ![]() BMC Software Inc.
| ![]() Freshworks Inc
|
Contract Terms and Pricing Model | ![]() BMC Software Inc. No answers on this topic | ![]() Freshworks Inc
|
Scalability | ![]() BMC Software Inc. No answers on this topic | ![]() Freshworks Inc
|
Professional Services | ![]() BMC Software Inc. No answers on this topic | ![]() Freshworks Inc
|
Return on Investment | ![]() BMC Software Inc.
| ![]() Freshworks Inc
|
ScreenShots | Freshservice Screenshots |