BMC Helix Configuration Management Database (CMDB) vs. Snow ITSM Enhancer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix CMDB
Score 10.0 out of 10
N/A
The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.N/A
Snow ITSM Enhancer
Score 8.7 out of 10
N/A
Snow's ITSM Enhancer can automatically build and maintain a CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. The vendor states that with this data, service desks can better focus on providing service.N/A
Pricing
BMC Helix Configuration Management Database (CMDB)Snow ITSM Enhancer
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
BMC Helix CMDBSnow ITSM Enhancer
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BMC Helix Configuration Management Database (CMDB)Snow ITSM Enhancer
Top Pros
Top Cons
Best Alternatives
BMC Helix Configuration Management Database (CMDB)Snow ITSM Enhancer
Small Businesses

No answers on this topic

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Medium-sized Companies
Freshservice
Freshservice
Score 8.8 out of 10
Freshservice
Freshservice
Score 8.8 out of 10
Enterprises
Freshservice
Freshservice
Score 8.8 out of 10
Freshservice
Freshservice
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC Helix Configuration Management Database (CMDB)Snow ITSM Enhancer
Likelihood to Recommend
10.0
(7 ratings)
10.0
(2 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
BMC Helix Configuration Management Database (CMDB)Snow ITSM Enhancer
Likelihood to Recommend
BMC Software Inc.
Lets you run more effective CABs with accurate configuration and dependency data. Understand the impact of change on other assets applications and services. Detecting potential underlying issues [when multiple] changes are made. Provides very adaptable and highly reliable data quality and integrity engines configured through rules [to] ensure normalization, data source prioritization, and deduplication.
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Snow Software
Well suited to maintain large asset details to automatically map it to CMDB.
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Pros
BMC Software Inc.
  • Incredible with cloud migration of servers.
  • Efficient with getting audit reports on systems.
  • Terrific with compliance management.
  • Fabulous with optimization of business operations.
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Snow Software
  • Get visibility of all hardware, software and applications
  • Let's you validate licensing and entitlement.
  • Capacity to augment work detailed usage statistics.
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Cons
BMC Software Inc.
  • The best IT services management that helps to increase overall service management does deliver business value.
  • Great change manager.
  • Service desk agent.
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Snow Software
  • None as of now
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Usability
BMC Software Inc.
Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.
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Snow Software
No answers on this topic
Alternatives Considered
BMC Software Inc.
I didn't even know there was competion with BMC Atrium CMDB. I have been in the tech industry for sixteen plus years and I have never seen another product accomplish the task that BMC Atrium CMDB performs on a daily basis. Also BMC Atrium CMDB has been around longer than anyother product which means it has been tested over time.
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Snow Software
Let's you significantly improve in the efficiency and effectiveness of IT service teams. Automatically builds and maintains the CMDB by providing a single source of trusted asset information to support important ITIL and service management processes. With actionable data at it's fingertips,the service desk can so what it does best in delivering IT services.
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Return on Investment
BMC Software Inc.
  • Moving towards a fully chargeback model would help non-IT departments help curb their spend. However, a company needs to be fully mature in order to do this. Without an iron tight process, the CMDB will be quickly filled with garbage. It'll require experienced asset admins to continuously monitor the system.
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Snow Software
  • Positive outcome as we could capture the CI using our ITSM tool
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ScreenShots