BMC Helix Configuration Management Database (CMDB) vs. Snow ITSM Enhancer

Lets you run more effective CABs with accurate configuration and dependency data. Understand the impact of change on other assets applications and services. Detecting potential underlying issues [when multiple] changes are made. Provides very adaptable and highly reliable data quality and integrity engines configured through rules [to] ensure normalization, data source prioritization, and deduplication.

Incentivized

Well suited to maintain large asset details to automatically map it to CMDB.

Incentivized

• ITIL helps to meet customer expectations.
• Beat competitors offerings
• Allign with legal and regulatory requirements.

Incentivized

• Get visibility of all hardware, software and applications
• Let's you validate licensing and entitlement.
• Capacity to augment work detailed usage statistics.

Incentivized

• Speed and flexiability

• None as of now

Incentivized

Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.

Incentivized

The number of workflows, escalations, processes built in the out of the box Remedy is outstanding. Trying to mimic/customize an open source, or even Remedyforce would cost more than implementing a vanilla Remedy. We reviewed ServiceNow but we felt that in terms of an end-to-end implementation tool, Remedy is still first in class.

Incentivized

Let's you significantly improve in the efficiency and effectiveness of IT service teams. Automatically builds and maintains the CMDB by providing a single source of trusted asset information to support important ITIL and service management processes. With actionable data at it's fingertips,the service desk can so what it does best in delivering IT services.

Incentivized

• Highly adaptable.
• Provides relevant insights for your business.
• Offers quality and reliable data.

Incentivized

• Positive outcome as we could capture the CI using our ITSM tool

Incentivized