BMC Helix Configuration Management Database (CMDB) vs. Snow ITSM Enhancer

Lets you run more effective CABs with accurate configuration and dependency data. Understand the impact of change on other assets applications and services. Detecting potential underlying issues [when multiple] changes are made. Provides very adaptable and highly reliable data quality and integrity engines configured through rules [to] ensure normalization, data source prioritization, and deduplication.

Incentivized

Well suited to maintain large asset details to automatically map it to CMDB.

Incentivized

• Incredible with cloud migration of servers.
• Efficient with getting audit reports on systems.
• Terrific with compliance management.
• Fabulous with optimization of business operations.

Incentivized

• Get visibility of all hardware, software and applications
• Let's you validate licensing and entitlement.
• Capacity to augment work detailed usage statistics.

Incentivized

• The best IT services management that helps to increase overall service management does deliver business value.
• Great change manager.
• Service desk agent.

Incentivized

• None as of now

Incentivized

Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.

Incentivized

I didn't even know there was competion with BMC Atrium CMDB. I have been in the tech industry for sixteen plus years and I have never seen another product accomplish the task that BMC Atrium CMDB performs on a daily basis. Also BMC Atrium CMDB has been around longer than anyother product which means it has been tested over time.

Let's you significantly improve in the efficiency and effectiveness of IT service teams. Automatically builds and maintains the CMDB by providing a single source of trusted asset information to support important ITIL and service management processes. With actionable data at it's fingertips,the service desk can so what it does best in delivering IT services.

Incentivized

• Moving towards a fully chargeback model would help non-IT departments help curb their spend. However, a company needs to be fully mature in order to do this. Without an iron tight process, the CMDB will be quickly filled with garbage. It'll require experienced asset admins to continuously monitor the system.

Incentivized

• Positive outcome as we could capture the CI using our ITSM tool

Incentivized