BMC Helix ITSM (Remedy) vs. AIOps from Broadcom
BMC Helix ITSM (Remedy) vs. AIOps from Broadcom
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM (Remedy) | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
AIOps from Broadcom | N/A | AIOps from Broadcom is a solution designed to enable IT teams to converge full-stack monitoring across the digital environment with intelligence and automation. With AIOps, teams establish proactive, automated remediation capabilities to drive user experiences, while improving operational efficiency. The product is an evolution of the CA Artificial Intelligence for IT Operations (AIOps) platform acquired with CA Technologies by Broadcom in 2018, which combined capabilities from CA Operational… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix ITSM (Remedy) | AIOps from Broadcom | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Application Performance Management |
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BMC Helix ITSM (Remedy) | AIOps from Broadcom | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | GitLab Score 8.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | ManageEngine Site24x7 Score 9.2 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | ManageEngine Site24x7 Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM (Remedy) | AIOps from Broadcom | |
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Likelihood to Recommend | 7.3 (50 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | 8.0 (1 ratings) |
Support Rating | 8.1 (9 ratings) | 8.0 (1 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM (Remedy) | AIOps from Broadcom | |
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Likelihood to Recommend | BMC Software Inc. | Broadcom |
Pros | BMC Software Inc. | Broadcom No answers on this topic |
Cons | BMC Software Inc. | Broadcom No answers on this topic |
Likelihood to Renew | BMC Software Inc. | Broadcom No answers on this topic |
Usability | BMC Software Inc. | Broadcom |
Support Rating | BMC Software Inc. | Broadcom |
Implementation Rating | BMC Software Inc. | Broadcom No answers on this topic |
Alternatives Considered | BMC Software Inc. | Broadcom No answers on this topic |
Scalability | BMC Software Inc. | Broadcom No answers on this topic |
Return on Investment | BMC Software Inc. | Broadcom No answers on this topic |
ScreenShots |