BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
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IBM DevOps Code ClearCase
Score 9.5 out of 10
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An enterprise-grade configuration management system that provides controlled access to software assets.
The BMC Helix ITSM product is easy to use, and all the services it provides were tailored to the company's needs, which was a critical factor in the decision of which tool to contract. Furthermore, it met the licensing requirements we were looking for, always clearly outlining …
Cost effective and robust versatile solution Strong AI-driven incident management and predictive analytics that help identify root causes and prevent outages.
Flexible deployment options (SaaS, hybrid, or on-prem) which suit complex enterprise environments.
We have not conducted an extensive evaluation so far. Market players such as ServiceNow and Jira come up in discussions from time to time. However, even our high-level analyses to date have indicated that a major switch would create more cost than benefit. Since we are …
Invgate is a very intuitive tool for end users and is simple to install and configure, ready to use in no time. We already had BMC Remedy on-premises, so migrating to BMC Helix ITSM made the process of transferring our entire history easier and offered much much more potential …
Proven track record of this product, capability to highlight aged incidents, skilled service desk team with experience on this product, reports and data visibility matrix, ROI in long term as it helps to keep better hold on the customer SLAs, capability to send surveys to …
Jira Service Management is a new tool with a lot of potential (highly rated by Gartner) but for now it lacks the experience, robustness and integrations with BMC Helix. And thinking about Service Operations, the discovery tool still needs to be improved. It is a promising tool, …
flexibility in development and customization. however now in saas we lost lot of that. anyway its all about fantasy. the idea of the solution from dough is still there even when innovation studio is trying to overtake. i hope bmc will stop with bad decisions
I have used ServiceNow and to me, it's not able to handle extremely large organizations and entities that software. And that was of course three or four years ago. So perhaps they've grown, but that's my opinion, my first impression based on some companies moving to it. That's …
In my opinion, Servicenow is overly expensive and pulling the curtain back exposes a deep abyss of insufficiency compared to the true capabilities of BMC Helix ITSM. I think Servicenow is shiny out of the box, but you find it is inferior after a deeper dive
BMC CMDB and some key capabilities are much more easy to use and again the seamless workings between BMC products adds more value eliminating the need for integration.
Prior to our partnership with BMC, we used home grown tools to support the ITSM functions. Our tools were outdated, inefficient, and ineffective which is why we switched to BMC.
GIT Stash is superior to IBM Rational ClearCase in many ways. Bundled with SourceTree, the UI is far more modernized and updated than IBM Rational ClearCase. Being able to visually see the individual branches that are created within the repository is much more straightforward …
If development is centrallized to one location and your company releases hundreds of customized versions of your software per year, then ClearCase is the best tool for managing the complexity of multiple versions of customized software. If your company has globally distributed …
BMC Helix ITSM it is all round platform for any size enterprise offering every capability you would need with a high level of customization capabilities offering the possibility to align the tool to your processes. The platform leverages AI in multiple places improving the overall experience and efficiency. Unfortunately some parts of the platform are still running on old technology, holding back the rest of platform from evolving even faster
Rational ClearCase is well suited for a company where development is done from one single location and there are a lot of dependent projects, systems or modules that need to be version controlled. Especially good for a company that creates customized software for clients. Well suited for disciplined development environments. Waterfall methodology mentality seems a better fit for ClearCase than Agile.
ClearCase is not well suited for companies that have development geographically distributed and using Agile Methodologies.
The Service Asset and Configuration Management capabilities of Helix ITSM are awesome. It can be used as a central repository for all SACM information and seamlessly integrated with Helix Discovery.
It has the most certified ITIL process modules of any ITSM system. These modules work seamlessly with each other and give you the power to manage any situation effectively.
As an Administrator of Helix ITSM you have many tools at your disposal to create customizations, workflows. BMC makes it easy to manage the system, leaving time to develop customizations and workflows.
Rational ClearCase is excellent for handling versioning and branching. No other tool I've used has the depth that ClearCase has when it comes to handling complex branching scenarios and identifying where certain versions of particular files are within a particular configuration.
Rational ClearCase handles parallel development of many dependent applications really well.
The use of ClearCase Views to switch between projects and configurations is extremely convenient as opposed to the local workstation model of the competitors.
Overall the product enhances the capability of incident management, problem management and change management. The AI based framework helps generated better visibility and reports. The effectiveness of enhanced service desk suuport improves end user experience as the incidents are handled well in time and aged incidents are highlighted at the right time.
Their tech support is top notch. They respond and get back to us, even on lower level incidents and issues, very quickly. It is rare that we deal with a support technician who does not know what they are doing.
the trainers dont have so much practical experiences. its mostly follow up and reading existing documentation withou own input. of course experiences people are on shore or have no free time. sad truth
We have not conducted an extensive evaluation so far. Market players such as ServiceNow and Jira come up in discussions from time to time. However, even our high-level analyses to date have indicated that a major switch would create more cost than benefit. Since we are satisfied with BMC, the question has not been pursued in depth.
GIT Stash is superior to IBM Rational ClearCase in many ways. Bundled with SourceTree, the UI is far more modernized and updated than IBM Rational ClearCase. Being able to visually see the individual branches that are created within the repository is much more straightforward than the versioning method of ClearCase. GIT also seems to be a lot faster when it comes to checking in/out code and creating the repository.
Through AI Incident correlation and workflow fine tuning, we have seen a nearly 50% improvement on the 'noise' being generated via system alerts.
Prior to migrating to BMC Helix SaaS we had regular system issues and downtimes within our ITSM while we managed the complex on-premise infrastructure. Since migrating to Helix, we have seen 100% availability for 12+ months and rarely have had even minor service interruptions. The system stability has been critical for us in how we manage our business and MSP practice.
The system scalability has been incredible. We are able to manage over 2,000,000 end users and over 125 operating companies. As we grow, BMC scales our environment to keep us ahead of the curve.
The Digital Workplace application allows us to cater a self-service platform not only at the company level, but within sub-groups inside of a company.
