boost.ai vs. Marsview

We used it for the banking industry, and it's very well suited for credit unions. They had some basic intentions ready for the banking industry, which could be used easily without fuss, and technical knowledge required. Automation for various basic stuff was done in a few days, and the integration with the call center for the issues that could not be resolved from the chatbot was also very smooth and crisp.

Incentivized

I believe communicating effectively is 99 percent of the battle in the field that we are in. I believe that understanding what people are saying and how they are saying it is crucial. I feel Marsview helps us become even better at helping our clients, because it allows us to listen in an enhanced way to properly service our clients.

Incentivized

• Conversational AI.
• Chatbot.
• Call center integration.

Incentivized

• Tone analyzer
• Call transcription
• Content moderation

Incentivized

• Customer support.
• API integration.
• Pricing

Incentivized

• Simpler interface
• Transcription not quite 100 percent
• Slow to load (but might just be our systems)

Incentivized

Other products either lacked the integration we needed or were not having good customer support and longer execution time compared to Boost.ai.

Incentivized

I think it holds its own and then some. I believe Marsview picks their lane and really is effective at doing the things we want the software to do. Call transcription is important to me, and I feel that they are the best by far at what they do, and it is not even close. I picked Marsview for cost purposes, but by no means do I feel the quality is lost. It is great.

Incentivized

• Reduced customer support cost by about 60%.
• Smooth integration with call center.

Incentivized

• Allows us to tailor interactions with clients better
• Debrief our team on how we can do better from reviewing our transcripts
• Made my team receptive to critiques by showing them data that tells us how to be better at what we do.

Incentivized