TrustRadius

BotPenguin vs. ChatBot.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BotPenguin
Score 0.0 out of 10
N/A
BotPenguin can be used to engage customers and visitors anywhere, anytime with live chat, 60+ no-code integrations, and a unified inbox to access all chats. It helps to build stronger customer relationships at every touch point with an omni-channel chatbot that can carry conversations in a brand’s voice. By harnessing web scraping, URL sleuthing, and FAQ file uploads, along with the wisdom from past conversations, BotPenguins can create smart…
$0
free for 1 chatbot, 1000 messages, and 100 conversations
ChatBot.com
Score 9.0 out of 10
Small Businesses (1-50 employees)
ChatBot.com is a cloud-based conversational automation platform for customer service, ecommerce, and lead generation. Organizations configure AI Agents using their websites, help centers, product documentation, uploaded files, and manually created articles as knowledge sources. Key Capabilities Automated Customer Service: AI Agents answer customer questions using organization-provided content rather than general internet…
$25
per month
Pricing
BotPenguinChatBot.com
Editions & Modules
Little
$15
per month per user
King
$50
per month per user
Essential
$25
per month
Growth
$99
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
BotPenguinChatBot.com
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing.—
More Pricing Information
Features
BotPenguinChatBot.com
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
BotPenguin
-
Ratings
ChatBot.com
7.8
2 Ratings
10% below category average
Chat history and transcripts00 Ratings9.02 Ratings
Chat reporting00 Ratings7.02 Ratings
Chat and web analytics00 Ratings7.52 Ratings
Best Alternatives
BotPenguinChatBot.com
Small Businesses
Front
Front
Score 9.2 out of 10
Front
Front
Score 9.2 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BotPenguinChatBot.com
Likelihood to Recommend
-
(0 ratings)
9.0
(4 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
BotPenguinChatBot.com
Likelihood to Recommend
BotPenguin
No answers on this topic
Text
Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.
Verified User
Anonymous
Read full review
Pros
BotPenguin
No answers on this topic
Text
  • Routing rules
  • no code workflows
  • UI/UX is excellent for a newbie to start on
  • Their Chat support is very helpful
Verified User
Anonymous
Read full review
Cons
BotPenguin
No answers on this topic
Text
  • Having enough conversational data to train the chatbot.
  • Really understanding intent.
  • Understanding emotion.
Verified User
Anonymous
Read full review
Likelihood to Renew
BotPenguin
No answers on this topic
Text
As long as budget is not an issue - we renewing this solution.
Florante Roa | TrustRadius Reviewer
Florante Roa
Director, Systems Management & MIS Operations
Read full review
Usability
BotPenguin
No answers on this topic
Text
Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
Verified User
Anonymous
Read full review
Support Rating
BotPenguin
No answers on this topic
Text
Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
Verified User
Anonymous
Read full review
Alternatives Considered
BotPenguin
No answers on this topic
Text
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
Verified User
Anonymous
Read full review
Return on Investment
BotPenguin
No answers on this topic
Text
  • Connecting to DB.
  • Customizable dashboards.
  • Automated reporting.
Florante Roa | TrustRadius Reviewer
Florante Roa
Director, Systems Management & MIS Operations
Read full review
ScreenShots

BotPenguin Screenshots

Screenshot of the BotPenguin WhiteLabel Partner ProgramScreenshot of Screenshot of

ChatBot.com Screenshots

Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.