Bright Pattern Contact Center vs. Cention Contact Center
Bright Pattern Contact Center vs. Cention Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Cention Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bright Pattern Contact Center | Cention Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Cention Contact Center | |
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Likelihood to Recommend | 10.0 (27 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.0 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Cention Contact Center | |
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Likelihood to Recommend | Bright Pattern, Inc. | Cention No answers on this topic |
Pros | Bright Pattern, Inc. | Cention No answers on this topic |
Cons | Bright Pattern, Inc. | Cention No answers on this topic |
Usability | Bright Pattern, Inc. | Cention No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | Cention No answers on this topic |
Performance | Bright Pattern, Inc. | Cention No answers on this topic |
Support Rating | Bright Pattern, Inc. | Cention No answers on this topic |
In-Person Training | Bright Pattern, Inc. | Cention No answers on this topic |
Online Training | Bright Pattern, Inc. | Cention No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | Cention No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | Cention No answers on this topic |
Scalability | Bright Pattern, Inc. | Cention No answers on this topic |
Return on Investment | Bright Pattern, Inc. | Cention No answers on this topic |
ScreenShots | Bright Pattern Contact Center Screenshots | Cention Contact Center Screenshots |