Bright Pattern Contact Center vs. Evolve IP Call Center
Bright Pattern Contact Center vs. Evolve IP Call Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Evolve IP Call Center | N/A | Evolve IP’s Call Center solution is designed to provide agents and front-line supervisors with features that are designed to increase efficiency and make their jobs easier. According to the vendor, their solution provides managers with the following benefits: lower TCO, predictable monthly costs, no upgrades or maintenance fees, immediate access to new features, scalability and more. Additionally, the vendor says managers also experience unparalleled control and visibility into… | N/A |
Bright Pattern Contact Center | Evolve IP Call Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Evolve IP Call Center | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Bright Pattern Contact Center | Evolve IP Call Center | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Bright Pattern Contact Center | Evolve IP Call Center | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Evolve IP Call Center | |
---|---|---|
Likelihood to Recommend | 10.0 (27 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Evolve IP Call Center | |
---|---|---|
Likelihood to Recommend | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Pros | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Cons | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Usability | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Performance | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Support Rating | Bright Pattern, Inc. | Evolve IP No answers on this topic |
In-Person Training | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Online Training | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Scalability | Bright Pattern, Inc. | Evolve IP No answers on this topic |
Return on Investment | Bright Pattern, Inc. | Evolve IP No answers on this topic |
ScreenShots | Bright Pattern Contact Center Screenshots |