Bright Pattern Contact Center vs. ICR Evolution
Bright Pattern Contact Center vs. ICR Evolution
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A |
Bright Pattern Contact Center | ICR Evolution | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | Pay as you go based on agents concurrently connected. Pay monthly. | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | ICR Evolution | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Bright Pattern Contact Center | ICR Evolution | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Bright Pattern Contact Center | ICR Evolution | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | ICR Evolution | |
---|---|---|
Likelihood to Recommend | 10.0 (27 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | ICR Evolution | |
---|---|---|
Likelihood to Recommend | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Pros | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Cons | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Usability | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Performance | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Support Rating | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
In-Person Training | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Online Training | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Scalability | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
Return on Investment | Bright Pattern, Inc. | ICR Evolution No answers on this topic |
ScreenShots | Bright Pattern Contact Center Screenshots |