Bright Pattern Contact Center vs. Pointel DCCM
Bright Pattern Contact Center vs. Pointel DCCM
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Pointel DCCM | Mid-Size Companies (51-1,000 employees) | Contact Center Challenge – Complex, Time-Consuming Change Process Contact center infrastructure deployment and operation typically require highly skilled CTI engineers. When faced with sudden, dynamic changes, the contact center operators typically escalate the issue in a predetermined process. This process results in long cycle times, higher operational costs, and dissatisfied customers. Dynamically Achieve Service Level Objectives and Optimize Customer… | N/A |
Bright Pattern Contact Center | Pointel DCCM | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Pointel DCCM | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Bright Pattern Contact Center | Pointel DCCM | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Bright Pattern Contact Center | Pointel DCCM | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Pointel DCCM | |
---|---|---|
Likelihood to Recommend | 10.0 (27 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 5.9 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Pointel DCCM | |
---|---|---|
Likelihood to Recommend | Bright Pattern, Inc. | Pointel No answers on this topic |
Pros | Bright Pattern, Inc. | Pointel No answers on this topic |
Cons | Bright Pattern, Inc. | Pointel No answers on this topic |
Usability | Bright Pattern, Inc. | Pointel No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | Pointel No answers on this topic |
Performance | Bright Pattern, Inc. | Pointel No answers on this topic |
Support Rating | Bright Pattern, Inc. | Pointel No answers on this topic |
In-Person Training | Bright Pattern, Inc. | Pointel No answers on this topic |
Online Training | Bright Pattern, Inc. | Pointel No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | Pointel No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | Pointel No answers on this topic |
Scalability | Bright Pattern, Inc. | Pointel No answers on this topic |
Return on Investment | Bright Pattern, Inc. | Pointel No answers on this topic |
ScreenShots | Bright Pattern Contact Center Screenshots | Pointel DCCM Screenshots |