Brightly Asset Essentials™ vs. Client 360

Dude Solutions Work and Asset Management is well suited compared to what we had used in the past. Having the convenience of taking pictures of the issue and then attaching it to the work order is fantastic. I also love having the work order being sent to the person that created it where in the process of the work order is so that they know the status

Incentivized

• Pre-fills information into the form.
• Can customize locations and areas in buildings.

Incentivized

• Needs an updated design.
• Some of the options for IT are older... this may be district-based though.
• I would like to bookmark the IT tab on my dashboard since it is used the most.

Incentivized

I find the basic concept and use of Dude Solutions Help Desk to be good, but I think it could use an update to look and work more smoothly. The maintenance aspect of Dude Solutions Help Desk is definitely better than the scheduling tool. The maintenance request does have a decent set-up and does offer clear communication between the staff member and custodial staff. The scheduling tool needs a calendar feature and the ability to receive a notification in your calendar. Both tools do have an email service that directly sends updates to your email.

Incentivized

I have used a ticketing system through FirstClass that does not come anywhere close to where SchoolDude is in ease of use and quality of a program.

Incentivized

• Dude Solutions Help Desk does serve a purpose in creating and solving maintenance requests. A definite positive is that it keeps a clear line of the communication between the staff member and the custodial staff.
• For the scheduling in Dude Solutions Help Desk, I wish it was a more complex system with more options and a way to see the entire calendar.
• The overall look of Dude Solutions Help Desk could also be updated to look more current and make it easier to use.

Incentivized