Item: Brightly Asset Essentials™
Rating: 9
Author: Verified User

Overall Satisfaction with Dude Solutions Help Desk (formerly SchoolDude)

Use Cases and Deployment Scope

SchoolDude is used in our school district to submit maintenance requests or work orders. It is primarily used by secretaries submitting requests on behalf of staff in their buildings. Sample requests may be to fix a water fountain or sink, move furniture, or install something new. We find the help desk easy to use and organize, and the email confirmations are great for keeping track.

Pros and Cons

Pros

Great for organization and submitting detailed requests
Extremely easy to use
Mobile ability makes access remote and simple

Cons

The interface could use some updating to make it more modern
Fewer clicks to complete tasks

Return on Investment

Issues and maintenance requests can be tracked to assess frequency and areas of need
Staffing can be reviewed based on maintenance requests

Alternatives Considered

I have used a ticketing system through FirstClass that does not come anywhere close to where SchoolDude is in ease of use and quality of a program.

Likelihood to Recommend

SchoolDude has been great for us to easily submit maintenance requests, keep them organized for tracking, and simple for staff to view and respond to.

Comments

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SchoolDude is the go-to!