Dude Solutions Not Helpful
January 17, 2020
Dude Solutions Not Helpful
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dude Solutions Help Desk (formerly SchoolDude)
We use Dude Solutions Help Desk (formerly SchoolDude) for maintenance requests as well as Help Desk tickets. Dude Solutions Help Desk (formerly SchoolDude) is used throughout our district to help manage maintenance issues in the building, such as problems with an entry door or repairs needed throughout the building. Our district also uses the IT request tool, where users can enter requests for assistance from our technology department for a variety of issues.
- Pre-fills information into the form.
- Can customize locations and areas in buildings.
- The overall user interface is bland.
- Switching to the IT application takes opens in another tab.
Our district began using Dude Solutions Help Desk (formerly SchoolDude) because our maintenance department needed a system in place for ticketing issues. Because there was an IT component, the district decided to use that as well. Our district uses a PDSA (Plan, Do, Study, Act) cycle on many processes, and this process fell into that cycle.
Do you think Brightly Asset Essentials™ delivers good value for the price?
No
Are you happy with Brightly Asset Essentials™'s feature set?
No
Did Brightly Asset Essentials™ live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Brightly Asset Essentials™ go as expected?
I wasn't involved with the implementation phase
Would you buy Brightly Asset Essentials™ again?
No