Dude Solutions Help Desk is basic
Melissa Ferro | TrustRadius Reviewer
April 28, 2020

Dude Solutions Help Desk is basic

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dude Solutions Help Desk (formerly SchoolDude)

Dude Solutions Help Desk is used in our school district for both maintenance work requests and scheduling building use. Individuals in-district are required to put in a work order request for building maintenance including housekeeping, electrical, carpentry, general maintenance, heating/cooling, etc. Groups in our district as well as outside of the district are scheduled to use our building facilities through Dude Solutions Help Desk as well.
  • For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
  • For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
  • Overall, Dude Solutions Help Desk is not difficult to use.
  • The overall look of Dude Solutions Help Desk could be more aesthetically pleasing with more options for selections. Of course, my district could have chosen the set up so I'm not sure if that is a fair statement.
  • The schedule request could use some more information and a calendar so I can see what is available before I choose my date, time, and location in the building. Dude Solutions Help Desk will tell me if my choice is not available, but it does not give me an overview of the calendar.
  • Dude Solutions Help Desk does serve a purpose in creating and solving maintenance requests. A definite positive is that it keeps a clear line of the communication between the staff member and the custodial staff.
  • For the scheduling in Dude Solutions Help Desk, I wish it was a more complex system with more options and a way to see the entire calendar.
  • The overall look of Dude Solutions Help Desk could also be updated to look more current and make it easier to use.
I haven't used any other product like SchoolDude.
I find the basic concept and use of Dude Solutions Help Desk to be good, but I think it could use an update to look and work more smoothly. The maintenance aspect of Dude Solutions Help Desk is definitely better than the scheduling tool. The maintenance request does have a decent set-up and does offer clear communication between the staff member and custodial staff. The scheduling tool needs a calendar feature and the ability to receive a notification in your calendar. Both tools do have an email service that directly sends updates to your email.

Do you think Dude Solutions Work and Asset Management (fomerly Help Desk + Asset Essentials) delivers good value for the price?

Yes

Are you happy with Dude Solutions Work and Asset Management (fomerly Help Desk + Asset Essentials)'s feature set?

Yes

Did Dude Solutions Work and Asset Management (fomerly Help Desk + Asset Essentials) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dude Solutions Work and Asset Management (fomerly Help Desk + Asset Essentials) go as expected?

I wasn't involved with the implementation phase

Would you buy Dude Solutions Work and Asset Management (fomerly Help Desk + Asset Essentials) again?

No

For the basic functions that Dude Solutions Help Desk (formerly SchoolDude) provides, I would say that it has a decent set up for both maintenance and building use request systems. Overall, I do not find it overwhelmingly outstanding, but it does serve its purpose.