Broadcom Automic Automation vs. Mojo Helpdesk

This product has huge capacity to run millions of jobs per month, can serve to enterprise level of business. If client is looking for platform base solution which can be deployed on-prem or cloud base technologies then this solution works well. It has very good licensing mechanism which is based on number of agents, and there is no limitation of number of jobs run. So client has not to worry on limitation of jobs and can scale of the automation in the environment. This reduced the total cost of ownership of product. Self service automation feature can reduce the client automation cost significantly. it has good batch job coverages from Mainframe to Microservices.

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For a small business it is a very good value.

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• Wide range of internal functions
• Many interfaces (incoming and outgoing)
• Modern, web-based user interface
• Strong roadmap with topics such as containerisation and AI
• High throughput possible (> 1 million executions per day)

• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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• Could improve the framework.
• Could improve the underlying coding standards.

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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Automic is a very strong Automation Platform which enable us to implement user requirements quickly.

I have not used Automic One Automation Platform (formerly CA Automic Automation Platform) support.

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1. Cost was the major factor without compromising the automation service which this product delivered. Other products are expensive and deliver the same outcome. 2. Limitation of job run, Broadcom Automic Automation allows to run unlimited jobs and helps to increase automation capability. 3. Number of automation packs available with no extra license cost. 4. Depth of coverage of technologies for batch job automation. 5. Required less number of hardware to achieve high availability.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Price and customer service.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Improved SAP automation thereby giving good returns.
• Provides mail integration which further widens automation scope and profits.

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• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info