Symantec Email Threat Detection and Response vs. Proofpoint Targeted Attack Protection (TAP)

I have had a suitation where the company domain was being blasted by tons of spam emails and the Symantec Email Threat Detection stood to the test and block all these harmful email from entering our users mailbox, for a less appropriate scenario would be the frequency of the false positives that are reported that I have to train the tool how to allow these traffic to pass.

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I think it is well suited for any organization. It truly gives good insight on the email campaigns that are hitting your company, as well as the people that are being targeted the most and also VIP users such as executives or even other people in IT, cyber, or administrators.

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• Scans computers for viruses
• Notifies admins of infections
• Good licensing process

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• Impostor email detection is a fantastic feature and works very well.
• The sandbox feature helps to ensure confidence that their evaluation of the email threat is valid.
• Easy to use (and understand) dashboard make identifying and managing email threats a breeze.

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• Adding malicious sources taking time
• Reporting function is very basic
• Symantec ATP has no integration with Symantec ETDAD.

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• Their admin web GUI is cumbersome and unclear in many ways. The learning curve is steep so you have to stay up on things yourself whenever a new feature or service is added.
• They sometimes add a feature to their toolbox without informing their customers. This is true even when the feature added does not cost extra.

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Not my decision, but I have made it very clear this product does not perform. I have emails from our users on how bad it is after switching to it.

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Symantec Email Threat Detection and Response is a treadsetter, it has great features and works well overall

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Simple to configure and very straightforward dashboard. Within days of implementation, we were using the dashboard to reduce our response time.

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Generally have had good response and resolution time with knowledgeable technicians, and if needed the ticket is moved to someone with more expertise to better address the issue. Have used the ticketing portal, phone, as well as the beta chat feature (permanent please!)

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Proofpoint managed the installation and made it very simple. We had a dedicated installation engineer who checked in on use periodically after go-live to ensure that there were no issue.

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We are making a migration from Symantec to SentinelOne in the near future for easier deployment, better EDR and management functionality.

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Besides using the default native protection in the email product itself, we have not looked closely at other email security products. But going with Proofpoint is the right choice. When our leadership team has concerns about malware attacks, we just tell them that we have the security in place using Proofpoint Targeted Attack Protection for Email. And we don't just tell them, we provide them the reports coming out of Proofpoint which show the threats being blocked and the metrics.

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• Integration with ETDAD will make Symantec ATP more powerful for future AD threats
• Implemeting Symantec ATP was easy and took little time

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• Saves IT time when an attack is successful and isn't reported in a timely manner or at all until damages are done. IT has to spend less time and effort because we are able to stop it before it spreads.
• Protecting business resources and assets is a huge positive impact. TAP allows us to better protect our business and information within.
• The only negative thing is that it doesn't automatically handle these attacks - but that is what TRAP is for! I wish Proofpoint bundled TAP and TRAP.

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