TrustRadius

Broadly vs. Chatmeter

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadly
Score 7.5 out of 10
N/A
Broadly helps brands get more reviews, attract more leads and foster loyal customer relationships, with features adesigned to help attract the right customers, provide them with the best experience possible, and keep them coming back. Uses might include simply making it easier for prospective customers to find and contact a business, streamlining communication, or gathering feedback and reviews. Broadly helps cultivate and maintain stronger customer relationships across every customer…N/A
Chatmeter
Score 9.0 out of 10
N/A
Chatmeter is a local SEO platform that helps enterprise retail brands and agencies managing multiple locations, from the company of the same name in San Diego. Chatmeter also provides social media monitoring for brand reputation management, including trending hashtags, post and follower growth tracking, as well as geo-location tracking.N/A
Pricing
BroadlyChatmeter
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BroadlyChatmeter
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
BroadlyChatmeter
Small Businesses
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Medium-sized Companies
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Enterprises
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadlyChatmeter
Likelihood to Recommend
-
(0 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
BroadlyChatmeter
Likelihood to Recommend
Broadly
No answers on this topic
Chatmeter
I am responsible for responding to all reviews that are submitted for our company. We have over 200 locations and it would be time consuming to have to check each of these GMB profiles individually. Chatmeter provides a one-stop solution for quickly and efficiently managing our online reputation.
AB
Adam Buckallew
Members Relations Manager
Read full review
Pros
Broadly
No answers on this topic
Chatmeter
  • Track reviews by location and companywide.
  • Respond to reviews promptly.
  • Quickly compare and contrast review performance by quarter, year or all-time by location or across the whole company.
AB
Adam Buckallew
Members Relations Manager
Read full review
Cons
Broadly
No answers on this topic
Chatmeter
  • The AI response tool is helpful, but should not be used without tweaks.
  • Some review platforms do not allow responding from within Chatmeter.
  • The social dashboards are not up-to-date with relevant metrics. Some posts show zero engagement when in reality, it has over 100 likes and 30 shares.
AB
Adam Buckallew
Members Relations Manager
Read full review
Usability
Broadly
No answers on this topic
Chatmeter
It's great overall. There's a few areas where improvements could be made. I've been pleased with the updates we've seen since we started using Chatmeter several years ago.
AB
Adam Buckallew
Members Relations Manager
Read full review
Alternatives Considered
Broadly
No answers on this topic
Chatmeter
Before we decided to go with Chatmeter, we looked strongly at Reputation.com. This was several years ago, so I am not as familiar with how they compare now, but at the time we felt that we could get the functionality we wanted and needed from Chatmeter at a better price than Reputation.com.
AB
Adam Buckallew
Members Relations Manager
Read full review
Return on Investment
Broadly
No answers on this topic
Chatmeter
  • Thanks to Chatmeter, we have consistently improved our online reputation year-over-year in the number of reviews and average rating.
  • Chatmeter's analytics tools allow us to effectively measure our online reputation gains for the year and compare against prior years.
  • We've been able to drastically improve our online reputation thanks to its quick and efficient interface.
AB
Adam Buckallew
Members Relations Manager
Read full review
ScreenShots