Name: Broadly
Author: Broadly

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Cross-Browser Testing

Functional Testing

Mobile App Development

PHP Frameworks

Product Analytics

Development

Learning Management

Online Proctoring Software

Education

Board Management

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Payment Facilitation

Policy Management

Privacy Policy Generators

Enterprise

Accounting

Accounts Payable

CTRM

Online Trading

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Compliance

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Migration

Cloud Storage

Container Management

Content Delivery Networks (CDN)

Data Analytics  and BI Services

Data Warehouse

DevOps

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Mobile Identity

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Privileged Access Management

Requirements Management

Technology Scouting Software

Traffic Switching

Unified Communications Monitoring

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

Security

Dental

Direct Secure Messaging

Intelligent Document Processing

Vertical-Specific

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### Review Management
Users consistently highlight Broadly's review management as a standout feature, citing its ability to streamline the process of requesting and collecting reviews from customers. The platform's automated system for soliciting feedback has been particularly praised for its efficiency in boosting the number of positive reviews received. While some users have expressed minor concerns about the platform's review posting mechanisms, the overall sentiment leans towards satisfaction with Broadly's review management capabilities.

### Customer Engagement
Users consistently praise Broadly for its customer engagement capabilities. They appreciate how Broadly streamlines the process of seeking feedback, gathering reviews, and communicating directly with customers. The system's ease of use, both on desktop and mobile, has been highlighted as a significant advantage. Additionally, users value the "not recommended" feature, which prompts customers to leave direct feedback for the owner/manager, potentially averting negative reviews on social media platforms. This proactive approach to customer engagement has been well-received, with users noting that it allows for effective issue resolution and enhances overall customer satisfaction.

### Feedback Collection
Users are unanimously praising Broadly's feedback collection capabilities. The reviews highlight the ease of use and effectiveness of Broadly in soliciting feedback from customers. Customers appreciate the automated system that saves time and ensures a steady stream of valuable feedback. The platform's ability to prompt customers for reviews and facilitate direct communication with them has been a game-changer for many businesses. Additionally, the feature that allows businesses to address issues promptly before they escalate is highly valued by users. Broadly's feedback collection functionality seems to be a standout feature that consistently garners positive feedback from its users.

### Communication Tools
Reviewers have expressed a mix of opinions regarding Broadly's communication tools. While some users appreciate the ease of use and effectiveness in prompting clients for reviews and facilitating online chats, others have raised concerns about delayed or inconsistent message delivery, as well as the need for improvements in features like web chat and email fields. The ability to track and manage customer communication in a single platform has been highlighted as a valuable feature, although some users have suggested enhancements such as real-time chat functionality and more robust notification options. Despite varying feedback, Broadly's communication tools continue to be a focal point for users seeking to streamline client interactions and drive online reviews.

### Automated Messaging
Users generally appreciate Broadly's automated messaging capabilities, citing its effectiveness in sending automatic review requests and catching negative experiences before they escalate. The feature is praised for its convenience and ability to streamline communication with customers. While some users have noted occasional delays in message delivery, overall, the automated messaging functionality of Broadly seems to be a valuable asset in enhancing customer engagement and managing online reviews efficiently.

### Social Media Integration
Users appreciate Broadly's social media integration for its ability to promptly notify them of reviews on various platforms, enabling quick responses to maintain their online reputation. While some users wish for the feature to push reviews to social media platforms directly, the system's effectiveness in gathering feedback and preventing negative reviews from going public is widely acknowledged. Additionally, the platform's capacity to allow customers to express their concerns privately before resorting to social media has been a valuable asset for businesses using Broadly.

### Reputation Improvement
Users consistently highlight Broadly's reputation improvement feature as a valuable tool for enhancing their online presence and managing reviews effectively. The platform's ability to notify users promptly about new reviews on various platforms and facilitate timely responses has been particularly lauded. Additionally, users appreciate the ease with which Broadly allows them to set and track goals for improving their reputation and customer experience. While some users suggest potential areas for improvement, overall, the sentiment towards Broadly's reputation improvement functionality remains positive and impactful.

### Customer Service Enhancement
User sentiment regarding Broadly's customer service enhancement capabilities is varied. While some users praise the platform for its exceptional and prompt customer service, others express dissatisfaction with the level of support received. The ability to measure effectiveness in creating exceptional customer experiences and driving increased feedback is highlighted as a positive aspect, but concerns about inconsistent support and delayed responses are also raised. Users appreciate the ease of use and the opportunity to engage with customers effectively, but there are calls for improvement in customer service and pricing.

### Client Relationship Management
Users consistently highlight the effectiveness of Broadly's client communication tools. The reviews showcase a mix of opinions regarding Broadly's client relationship management capabilities. While some users appreciate the ease of obtaining reviews and the automated follow-up process, others express concerns about the integration with other systems and the clarity of images sent through text messages. Despite these varied perspectives, Broadly seems to play a significant role in enhancing client engagement and review collection for businesses across different industries.

Users commonly recommend the following when it comes to Broadly:

Consolidating Customer Communications: Users recommend using Broadly to consolidate customer communications, especially for high volume projects. They find it to be a valuable tool in managing and organizing customer interactions effectively.

Integration with Software: Many users have praised the integration feature of Broadly with their software, considering it one of the best features of the platform. They appreciate how seamlessly it works with their existing systems, making their workflow more efficient.

Obtaining Reviews: Users highly recommend Broadly for its effectiveness in getting reviews. They consider it the best tool for driving more reviews and believe that signing up for Broadly guarantees positive outcomes within the first month.

Overall, users find Broadly to be a valuable payment/credit card platform option that is worth the money. They appreciate its ability to simplify integrated marketing, SEO, and funnel management, as well as its role in transforming their online presence. Additionally, users enjoy being able to connect with happy customers and address unsatisfactory experiences through Broadly's communication channels. Some users also suggest improving Broadly's social media presence and recommend exploring different options while ensuring desired integrations are available before making a decision.

Broadly has proven to be an invaluable tool for businesses looking to solve a variety of business problems and improve their online reputation. Users have found that Broadly helps them engage with customers, boost their review scores, and grow their online presence. With Broadly, businesses can centralize all their reviews in one place, making it easier to track and manage customer feedback. This streamlined approach saves users time and allows them to focus on addressing customer needs and improving their services.

Additionally, Broadly's automated system has been praised by users for saving them hours of administrative work, enabling them to collect more reviews and respond promptly. The software's webchat feature has helped capture leads and facilitate seamless communication with customers. Many users have also found value in the text capabilities, which allow for direct communication with clients and prompt issue resolution before they escalate.

Furthermore, Broadly's integration with other software has made it easier for users to request reviews from their customers, increasing the frequency of customer reviews and improving customer satisfaction and retention. The positive reviews generated by Broadly have not only enhanced businesses' credibility but also helped them stand out from competitors and attract new clients. Overall, Broadly provides a cost-effective solution for businesses looking to streamline client communication, improve their online reputation, and ultimately drive business growth.

Broadly helps brands get more reviews, attract more leads and foster loyal customer relationships, with features adesigned to help attract the right customers, provide them with the best experience possible, and keep them coming back. Uses might include simply making it easier for prospective customers to find and contact a business, streamlining communication, or gathering feedback and reviews. Broadly helps cultivate and maintain stronger customer relationships across every customer interaction with the goal of building customer loyalty.

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Broadly?