TrustRadius

BugSnag vs. BugTracker.net

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BugSnag
Score 8.0 out of 10
N/A
Bugsnag is an application health and error tracking application, now from Smartbear since the April 2021 acquisition, for monitoring web application stability, and alerting developers to app issues and error-rate in real-time.
$65
per month per user
BugTracker.net
Score 7.5 out of 10
N/A
N/AN/A
Pricing
BugSnagBugTracker.net
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BugSnagBugTracker.net
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BugSnagBugTracker.net
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BugSnagBugTracker.net
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Score 8.6 out of 10
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Score 8.6 out of 10
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Enterprises
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Score 8.6 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
BugSnagBugTracker.net
Likelihood to Recommend
10.0
(1 ratings)
6.4
(2 ratings)
Likelihood to Renew
-
(0 ratings)
7.2
(2 ratings)
User Testimonials
BugSnagBugTracker.net
Likelihood to Recommend
SmartBear
It's great for tracking bugs on your app. I don't think I can do anything else besides that...
Verified User
Anonymous
Read full review
Open Source
See above. Recommended questions: What type of feedback or tracking will we be doing? Will this need to be client-facing? How will we track content edits? How many users will be assigned to issues in a given project?
Kat Jenkins | TrustRadius Reviewer
Kat Jenkins
Vice President of Strategic Planning
Read full review
Pros
SmartBear
  • The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
  • Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
  • The information captured by errors has everything I would need to debug an issue.
Verified User
Anonymous
Read full review
Open Source
  • Ability to split our multiple projects and assign a user base.
  • Ability to set permissions based on user base/ roles.
  • Customization of fields on a project level.
Don Schminkey | TrustRadius Reviewer
Don Schminkey
Project Manager
Read full review
Cons
SmartBear
  • For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
  • It would be nice if there was a filter for grouping bugs instead of searching by their name.
  • Honestly nothing else, I love 99% of Bugsnag.
Verified User
Anonymous
Read full review
Open Source
  • User interface for client-facing feedback
  • Content and design updates tracking
Kat Jenkins | TrustRadius Reviewer
Kat Jenkins
Vice President of Strategic Planning
Read full review
Likelihood to Renew
SmartBear
No answers on this topic
Open Source
I would plan on renewing and staying with BugTracker.net simply because it is a no nonsense easy to use tool. Once you get it set up and understand the small nuances with this custom piece of software, it really is a great tool to help your organization get started with Defect Management and BugTracking without having to drop several thousands of dollars on tools that are more fluff than function.
Don Schminkey | TrustRadius Reviewer
Don Schminkey
Project Manager
Read full review
Alternatives Considered
SmartBear
No answers on this topic
Open Source
I didn't choose the product or evaluate other options, but I've been satisified with it except for tracking content changes.
Kat Jenkins | TrustRadius Reviewer
Kat Jenkins
Vice President of Strategic Planning
Read full review
Return on Investment
SmartBear
  • It has caught bugs on the spot, which allows us to quickly fix them.
Verified User
Anonymous
Read full review
Open Source
  • Decreased turn around time for defect fixes.
  • Smoother builder deploys
  • Clearer communication from QA to Dev Team
Don Schminkey | TrustRadius Reviewer
Don Schminkey
Project Manager
Read full review
ScreenShots