What users are saying about
5 Ratings
6 Ratings
5 Ratings
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Score 8.3 out of 100
6 Ratings
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Score 2.6 out of 100

Attribute Ratings

  • Bugsnag is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Bugsnag

100%
1 Rating
7.0

FogBugz

70%
4 Ratings

Likelihood to Recommend

SmartBear

It's great for tracking bugs on your app. I don't think I can do anything else besides that...
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Fog Creek Software

FogBugz has been a very useful tool to our organization, and much preferred over other options we reviewed, mainly JIRA. There are still some improvements needed, but with the fairly recent acquisition by DevFactory, we have a great deal of hope for what is in store given DevFactory's focus and transparency. It seems like both DevFactory and FogBugz customers are eager for substantial improvements on the front-end, but there is/was a great deal of backend housecleaning that definitely needed to take place first.
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Pros

SmartBear

  • The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
  • Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
  • The information captured by errors has everything I would need to debug an issue.
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Fog Creek Software

  • Tasks, Subtasks, and notes. All three of these areas were critical for our team. Tasks in Fogbugz were a bit easier to see than in more bug based software like Trello or JIRA
  • The entire screen is used to view a task or case. Clicking on a task or case will open up and take up the entire screen, aside from the sidebar nav columns. I like to see details and I think Fogbugz does this very well, using up as much digital real estate as possible.
  • Flowcharting in Fogbugz with Creately is nice - instead of getting an exterior flowchart software like Lucidchart, Creately works right in Fogbugz.
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Cons

SmartBear

  • For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
  • It would be nice if there was a filter for grouping bugs instead of searching by their name.
  • Honestly nothing else, I love 99% of Bugsnag.
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Fog Creek Software

  • The simplicity of a single admin type user is not great because anyone who can create a job or client in the system, can also add and delete users. Content and User administrative rights should be separated.
  • There are ways to change the terminology/lexicon within the tool, but we are not able to get it to work even after reaching out to tech support. So we are forced to use the system terminology that doesn't match up to our company making training a bit difficult.
  • There is a subscribe function that you can opt into, there should be a way to add subscribers as you create a new task.
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Pricing Details

Bugsnag

Starting Price

Editions & Modules

Bugsnag editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    FogBugz

    Starting Price

    $62 per month

    Editions & Modules

    FogBugz editions and modules pricing
    EditionModules
    Monthly751
    1 Year682
    2 years643
    3 Years624

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    SmartBear

    No answers on this topic

    Fog Creek Software

    I like JIRA a lot better than Fogbugz for many reasons. If I had a choice, I'd use JIRA every time
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    Return on Investment

    SmartBear

    • It has caught bugs on the spot, which allows us to quickly fix them.
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    Fog Creek Software

    • Saves time by quickly allowing Developers to make the necessary notes without getting bogged down in bloated UIs
    • Has allowed us to look back easily and see the exact code changes made for the exact Case to aid in decisions for current changes, increasing the certainty of the decided path, without regression
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