BugTracker.net vs. IntelligenceBank

See above. Recommended questions: What type of feedback or tracking will we be doing? Will this need to be client-facing? How will we track content edits? How many users will be assigned to issues in a given project?

Incentivized

In a small company like Gogo, employees wear many hats. The thing I love about IntelligenceBank's product is that it allows me total control over my own content and real-time control over who can access that content.

• Ability to split our multiple projects and assign a user base.
• Ability to set permissions based on user base/ roles.
• Customization of fields on a project level.

Incentivized

• The design of the website is super intuitive. Our customers have commented on how easy it is to find what they're looking for.
• IntelligenceBank provides great support. On the rare occasion when I need technical assistance, the IntelligenceBank team responds quickly.
• IntelligenceBank provides a great product at a fantastic price.

• User interface for client-facing feedback
• Content and design updates tracking

Incentivized

• I wish I could manage users more easily from my phone.

I would plan on renewing and staying with BugTracker.net simply because it is a no nonsense easy to use tool. Once you get it set up and understand the small nuances with this custom piece of software, it really is a great tool to help your organization get started with Defect Management and BugTracking without having to drop several thousands of dollars on tools that are more fluff than function.

Incentivized

I didn't choose the product or evaluate other options, but I've been satisified with it except for tracking content changes.

Incentivized

• Decreased turn around time for defect fixes.
• Smoother builder deploys
• Clearer communication from QA to Dev Team

Incentivized

• When we switched to IntelligenceBank, we gained control over our data and saved almost 70% of our distribution cost.