CA Asset Portfolio Management vs. Freshservice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CA Asset Portfolio Management
Score 7.7 out of 10
N/A
CA Asset Portfolio Management, now from Broadcom, aims to help users get more from IT asset investments.N/A
Freshservice
Score 8.7 out of 10
N/A
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
$19
Per Month Per User
Pricing
CA Asset Portfolio ManagementFreshservice
Editions & Modules
No answers on this topic
Starter
$19.00
Per Month Per User
Growth
$49.00
Per Month Per User
Pro
$95.00
Per Month Per User
Enterprise
$119
Offerings
Pricing Offerings
CA Asset Portfolio ManagementFreshservice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CA Asset Portfolio ManagementFreshservice
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
CA Asset Portfolio Management
6.5
1 Ratings
16% below category average
Freshservice
-
Ratings
Software and hardware inventory tracking4.01 Ratings00 Ratings
License management4.01 Ratings00 Ratings
Asset lifecycle monitoring8.01 Ratings00 Ratings
Contract management10.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
CA Asset Portfolio Management
-
Ratings
Freshservice
8.2
112 Ratings
1% above category average
Organize and prioritize service tickets00 Ratings9.0112 Ratings
Expert directory00 Ratings7.578 Ratings
Service restoration00 Ratings7.063 Ratings
Self-service tools00 Ratings8.4102 Ratings
Subscription-based notifications00 Ratings8.581 Ratings
ITSM collaboration and documentation00 Ratings8.693 Ratings
ITSM reports and dashboards00 Ratings8.397 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
CA Asset Portfolio Management
-
Ratings
Freshservice
7.7
90 Ratings
6% below category average
Configuration mangement00 Ratings8.483 Ratings
Asset management dashboard00 Ratings7.988 Ratings
Policy and contract enforcement00 Ratings6.762 Ratings
Change management
Comparison of Change management features of Product A and Product B
CA Asset Portfolio Management
-
Ratings
Freshservice
8.2
84 Ratings
2% below category average
Change requests repository00 Ratings8.478 Ratings
Change calendar00 Ratings7.964 Ratings
Service-level management00 Ratings8.278 Ratings
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CA Asset Portfolio ManagementFreshservice
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User Ratings
CA Asset Portfolio ManagementFreshservice
Likelihood to Recommend
8.0
(1 ratings)
9.0
(113 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
-
(0 ratings)
9.1
(6 ratings)
Support Rating
7.0
(1 ratings)
8.4
(77 ratings)
Implementation Rating
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
CA Asset Portfolio ManagementFreshservice
Likelihood to Recommend
Broadcom
Very well suited for a company that [needs] a true asset management process with a process of inventory purchasing.
Read full review
Freshworks Inc
Freshservice is a complete ITSM solution. I have used some others over the years and moved away from them to Freshservice. I have implemented Freshservice in 2 new roles over the years, and everyone has loved it. The functionality that it incorporates, enabling IT teams to become ITIL compliant is truly useful. Compared to 5 other ITSM tools that I have used over the last 10 years, Freshservice is far better.
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Pros
Broadcom
  • Tracking of asset through entire life cycle.
  • Updating of asset with mass change utility.
Read full review
Freshworks Inc
  • Workflow automation
  • Knowledge base articles for users and agents
  • easy to add categories & sub category and make them compulsory so that ticket cannot be closed without filling the information
  • it works with email address very simple to create different department and queues
Read full review
Cons
Broadcom
  • Implementing with service catalog.
  • Common asset viewer.
Read full review
Freshworks Inc
  • Change Management - Current system is geared towards full software or system change management. It would be great to have a simple Yes/No approval without having to utilize their workflow tools.
  • Data selection filters - Overall, their data filters are very good, but it would be useful to have "Last Week" and "Last Month" in the date selectors.
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Likelihood to Renew
Broadcom
No answers on this topic
Freshworks Inc
It's overall value in our organization is extremely high and it has become an essential part of our business.
Read full review
Usability
Broadcom
No answers on this topic
Freshworks Inc
On the I.T. side, the time to ramp up and understand how FreshService operates only took a few hours. After that, it was off to the races with configuration and customization. From the start, with minimal assistance, our end users found FreshService to be incredibly intuitive. At launch, we expected most to submit tickets via email, however, our analytics has shown that end-users actually prefer the portal for managing their I.T. tickets.
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Support Rating
Broadcom
Good tool just needs a few little tweaks and updates to make it better.
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Freshworks Inc
I contacted support once and the person handling the request was very helpful. The staff is very competent. In my opinion communication could be improved as the level of spoken English is very high. I was unable to understand some words, in fact two people participated in the second meeting.
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Implementation Rating
Broadcom
No answers on this topic
Freshworks Inc
think of what you want to do with FreshService : a clean start or a migration. Migration can be done with csv files, it's easy to do but you need to test it first.
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Alternatives Considered
Broadcom
Too expensive and lacks a good user feel.
Read full review
Freshworks Inc
I've used monday.com for ticketing, but Freshservice is made for it and the asset management feature adds value. NinjaOne's ticketing is not built out so we only use it for its RMM features. Atera has a nice ticketing platform and looks similar to Freshservice but they do not have an onboarding feature and other integrations that Freshservice has
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Return on Investment
Broadcom
  • Been able to refresh PCs with little effort.
  • Verify return of equipment.
Read full review
Freshworks Inc
  • Freshservice has allowed our organization to better track the amount of tickets that come in for a particular individual. This allows us to better support a user that is having multiple of the same issue over an extended period.
  • The communication to the user has greatly increased due to the automated messages that Freshservice has built in.
Read full review
ScreenShots

Freshservice Screenshots

Screenshot of Android App SupportScreenshot of Asset ManagementScreenshot of Project ManagementScreenshot of Asset ManagementScreenshot of Change ManagementScreenshot of Project Management