CA Service Management, with CA Service Desk Manager vs. i-doit
CA Service Management, with CA Service Desk Manager vs. i-doit
Product | Rating | Most Used By | Product Summary | Starting Price |
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CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A | |
i-doit | N/A | i-doit is an open source IT documentation and configuration management database (CMDB). | N/A |
CA Service Management, with CA Service Desk Manager | i-doit | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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CA Service Management, with CA Service Desk Manager | i-doit | |
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CA Service Management, with CA Service Desk Manager | i-doit | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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CA Service Management, with CA Service Desk Manager | i-doit | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Freshservice Score 8.7 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Freshservice Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | i-doit | |
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Likelihood to Recommend | 9.0 (12 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 4.1 (6 ratings) | - (0 ratings) |
CA Service Management, with CA Service Desk Manager | i-doit | |
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Likelihood to Recommend | Broadcom | Open Source |
Pros | Broadcom | Open Source |
Cons | Broadcom | Open Source |
Likelihood to Renew | Broadcom | Open Source No answers on this topic |
Alternatives Considered | Broadcom | Open Source |
Return on Investment | Broadcom | Open Source |
ScreenShots |