CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.
N/A
Microsoft System Center
Score 8.2 out of 10
N/A
Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more.
It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.
$1,323
per month
Pricing
CA Service Management, with CA Service Desk Manager
Microsoft System Center
Editions & Modules
No answers on this topic
Standard Edition
$1323
Datacenter Edition
$3607
Offerings
Pricing Offerings
CA Service Management
Microsoft System Center
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
CA Service Management, with CA Service Desk Manager
Microsoft System Center
Considered Both Products
CA Service Management
Verified User
Vice-President
Chose CA Service Management, with CA Service Desk Manager
CA is easier and faster to implement than Service Now, BMC Remedy/ITSM etc. It is more costly than off the shelf solutions, however much more worth it for large enterprises.