What users are saying about
3 Ratings
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Score 3.1 out of 100
17 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Icinga

Icinga is a world-class monitoring system. It can be used for most general monitoring situations. It is not a silver bullet, however, and there are instances where domain-specific monitoring systems are necessary. However, the output from those monitoring systems can be funneled into Icinga as a central monitoring and alerting system.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
Icinga
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
Icinga

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
Icinga
Patch Management
CA Unicenter NSM (Discontinued)
5.0
Icinga
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
Icinga
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
Icinga

Reporting

CA Unicenter NSM (Discontinued)
5.5
Icinga
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
Icinga
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
Icinga
Data visualization
CA Unicenter NSM (Discontinued)
5.0
Icinga
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
Icinga

Security

CA Unicenter NSM (Discontinued)
2.0
Icinga
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
Icinga

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Icinga

  • Wealth of community-developed plugins.
  • Stable codebase.
  • Icinga 2 supports distributed monitoring.
  • Very performant, can support tens of thousands of checks per server.
Gabriel Ortiz | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Icinga

  • High learning curve, setting up Icinga from scratch can be a bit of a challenge starting out.
  • If the io2db process fails you UI stops updating, which can be very frustrating.
  • There is no simple mechanism for adding new hosts and services through the web UI, it's all very config-file based.
Jamin Becker | TrustRadius Reviewer

Likelihood to Renew

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

Icinga

Icinga 9.0
Based on 1 answer
Icinga is a solid solution which does everything it promises. It is backwards compatible with most Nagios instances, making the transition very easy. Once you get the hang of installing new plugins and editing configuration files expanding its monitoring capabilities are easy.
Jamin Becker | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Icinga

No score
No answers yet
No answers on this topic

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Icinga

Icinga is better than Nagios because of its nicer user interface. New Relic can monitor CPU/memory and disk usage, but it's more of a performance and application troubleshooting tool rather than monitoring
Anonymous | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Icinga

  • Icinga is free, but costs in initial setup manhours. This can be surprising, but it's still cheaper than other products.
  • The setup and maintenance requires a fairly adept sysadmin.
Anonymous | TrustRadius Reviewer

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Icinga

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
Icinga
9.6

Likelihood to Renew

CA Unicenter NSM (Discontinued)
Icinga
9.0

Support Rating

CA Unicenter NSM (Discontinued)
2.0
Icinga

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