What users are saying about
3 Ratings
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Score 3.1 out of 100
3 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Uptrends ranks higher in 4 feature sets: Monitoring Tasks, Management Tasks, Reporting, Security

Monitoring Tasks

6.0

CA Unicenter NSM (Discontinued)

60%
7.4

Uptrends

74%
Uptrends ranks higher in 5/5 features

Automated alerts and notifications

6.0
60%
1 Rating
7.1
71%
2 Ratings

Remote monitoring

N/A
0 Ratings
8.1
81%
2 Ratings

Network device monitoring

N/A
0 Ratings
8.9
89%
2 Ratings

Multiple Server Monitoring

N/A
0 Ratings
7.0
70%
1 Rating

Multi-device monitoring

N/A
0 Ratings
6.0
60%
1 Rating

Management Tasks

6.0

CA Unicenter NSM (Discontinued)

60%
7.5

Uptrends

75%
Uptrends ranks higher in 4/4 features

Patch Management

5.0
50%
1 Rating
7.0
70%
1 Rating

Service configuration management

8.0
80%
1 Rating
8.0
80%
1 Rating

Software and hardware inventory

5.0
50%
1 Rating
7.0
70%
1 Rating

Policy-based automation

N/A
0 Ratings
8.0
80%
1 Rating

Reporting

5.5

CA Unicenter NSM (Discontinued)

55%
7.7

Uptrends

77%
Uptrends ranks higher in 4/4 features

Performance data reports

5.0
50%
1 Rating
8.0
80%
2 Ratings

Customizable reporting

7.0
70%
1 Rating
7.0
70%
2 Ratings

Data visualization

5.0
50%
1 Rating
8.9
89%
2 Ratings

Risk analysis

5.0
50%
1 Rating
7.0
70%
1 Rating

Security

2.0

CA Unicenter NSM (Discontinued)

20%
7.3

Uptrends

73%
Uptrends ranks higher in 3/3 features

Antivirus and malware management

2.0
20%
1 Rating
6.0
60%
1 Rating

Data backup and recovery

N/A
0 Ratings
8.0
80%
1 Rating

Administrator access control

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Uptrends is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

3.0

CA Unicenter NSM (Discontinued)

30%
1 Rating
9.0

Uptrends

90%
2 Ratings

Support Rating

2.0

CA Unicenter NSM (Discontinued)

20%
2 Ratings
7.0

Uptrends

70%
2 Ratings

Likelihood to Recommend

Broadcom

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
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Uptrends

Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
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Pros

Broadcom

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
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Uptrends

  • Monitors downtime.
  • Waterfall of resources when loading pages.
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Cons

Broadcom

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Read full review

Uptrends

  • Custom alert text option on mail
  • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
Read full review

Pricing Details

CA Unicenter NSM (Discontinued)

Starting Price

Editions & Modules

CA Unicenter NSM (Discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Uptrends

    Starting Price

    $16.21 per month

    Editions & Modules

    Uptrends editions and modules pricing
    EditionModules
    Starter$16.211
    Business$22.612
    Enterprise$54.043

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    The basic plans (Starter, Premium, and Professional) come with a fixed amount of uptime monitors you can use for the price shown. The advanced plans (Business and Enterprise) are fully customizable, so you only pay for what you need. The price gets higher based on the number of monitors you add. You can calculate the exact fee in your account using our pricing configurator

    Support Rating

    Broadcom

    We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
    Read full review

    Uptrends

    Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
    Read full review

    Alternatives Considered

    Broadcom

    I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
    Read full review

    Uptrends

    The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
    Read full review

    Return on Investment

    Broadcom

    • It helped make us an ITIL shop.
    • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
    • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
    Read full review

    Uptrends

    • Ability to monitor uptime.
    • Cost savings over competitors.
    Read full review

    Add comparison