Item: Uptrends
Rating: 8
Author: Lasha Jojua

Use Cases and Deployment Scope

Uptrends are used by the monitoring unit. The team is staffed with 12 members, 24x7 working shifts. Created tickets based on received alerts are transferred to the incident management department automatically. The developer department uses web performance data on a staging environment as well to have a clear picture of the current state.
Uptrends help to check the availability of web products, measures performance, and KPIs if it meets business needs. Weekly and monthly reports are sent to relevant product owners. Product teams are using this data to plan future activities of product development.

Pros and Cons

Detailed alerts in case a check fails with error codes.
Worldwide checkpoint

Custom alert text option on mail
The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.

Return on Investment

1st getting info about issues
Automated escalation helps to save time and avoid human kind mistakes.

Alternatives Considered

SolarWinds Pingdom, Site24x7 and AlertSite

The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.

Support Rating

Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.

Key Insights

Do you think Uptrends delivers good value for the price?

Yes

Are you happy with Uptrends's feature set?

Did Uptrends live up to sales and marketing promises?

Yes

Did implementation of Uptrends go as expected?

Yes

Would you buy Uptrends again?

Yes

Other Software Used

New Relic, SolarWinds Network Performance Monitor, Postman

Likelihood to Recommend

Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.

Great tool for web performance and availability monitoring

Overall Satisfaction with Uptrends