Calabrio ONE vs. Five9 WFO
Calabrio ONE vs. Five9 WFO
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio ONE | N/A | Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN. | N/A | |
Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A |
Calabrio ONE | Five9 WFO | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Calabrio ONE | Five9 WFO | |
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Top Pros | No answers on this topic | |
Top Cons |
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Calabrio ONE | Five9 WFO | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio ONE | Five9 WFO | |
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Likelihood to Recommend | 8.9 (13 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | - (0 ratings) |
Usability | 7.0 (1 ratings) | - (0 ratings) |
Support Rating | 6.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Calabrio ONE | Five9 WFO | |
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Likelihood to Recommend | Calabrio | Five9 No answers on this topic |
Pros | Calabrio | Five9 No answers on this topic |
Cons | Calabrio | Five9 No answers on this topic |
Likelihood to Renew | Calabrio | Five9 No answers on this topic |
Usability | Calabrio | Five9 No answers on this topic |
Support Rating | Calabrio | Five9 No answers on this topic |
Implementation Rating | Calabrio | Five9 No answers on this topic |
Alternatives Considered | Calabrio | Five9 No answers on this topic |
Return on Investment | Calabrio | Five9 No answers on this topic |
ScreenShots | Calabrio ONE Screenshots |