What users are saying about
15 Ratings
15 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Calabrio ONE

Calabrio has been great for our education environment. We have the ability to access live calls, recorded calls and evaluate based on the duration of calls. I would like to see the Reporting tab transformed and allow for more customizable reports. Overall, we have had success with Calabrio and we look forward to our partnership.
Beth Bax profile photo

Pros

  • Quality Management (call recordings, evaluations of said calls) is an area where Calabrio has done a particularly good job. It is a solid product and they continue to refine it.
  • Customer Service - since we purchased the product, customer service has always been spot on for Calabrio - they have worked hard to ensure their existing customers remain happy while continuing to evolve and bring on new customers.
  • Innovation - with their ear to the ground, so to speak, Calabrio forges ahead and does a great job of implementing features per customer requests and makes every effort to ensure the needs are taken care of either via API or upgrade feature.
Joel Severson profile photo

Cons

  • Some features within Calabrio are, essentially, great features, however it does not seem as though these features were created with the end user in mind.
Josie Trimnal profile photo

Alternatives Considered

Calabrio is much easier to use, more dependable and an overall better product
Josie Trimnal profile photo

Return on Investment

  • We are currently working on meeting our business objectives through the use of Calabrio.
Josie Trimnal profile photo

Pricing Details

Calabrio ONE

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details