What users are saying about
20 Ratings
20 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

Calabrio ONE

If you are looking for an in house resilient product that does screen recordings well, this is your product. It works well with Cisco
Usama Ahmed profile photo

Pros

Calabrio ONE

  • The Copy Schedule feature has definitely been a plus. We did not have that feature in our former WFM software.
  • The particular window views for the Scheduler Role are more aesthetic/user friendly than our former WFM software.
  • Being able to add activities, exceptions or projects in as little as 5 minute increments is a plus.
Gaye Stone profile photo

Cons

Calabrio ONE

  • Reporting I think could be a little more robust, but then again, they do have Calabrio advanced reporting. We are not using it at this time, but it is on my wishlist. The reporting that comes with it is still pretty decent. You can create some good reports for high level information from your automatic call distributor data, but for the Calabrio Data, it is really good. I wish it would have more ways to summarize the information instead of interval. Having that option would be nice.
Daniel Acosta profile photo

Alternatives Considered

Calabrio ONE

I have never used another application other than Calabrio.
Piero Troia profile photo

Return on Investment

Calabrio ONE

  • It worked well for a client/call center that needed 100% call recordings. Now, it did not achieve 100% but it was pretty close and saved us penalty fees in general by meeting our SLAs.
Usama Ahmed profile photo

Pricing Details

Calabrio ONE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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