TrustRadius

Calabrio WFM vs. Carrus Workforce Placement

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calabrio WFM
Score 8.1 out of 10
N/A
Calabrio WFM is a solution that helps accelerate workforce management tasks in contact centers, such as forecasting, scheduling, and managing intraday schedule changes.N/A
Carrus Workforce Placement
Score 0.0 out of 10
N/A
The Carrus Workforce Placement portal is built to connect trained, certified, and experienced Allied Health professionals with the health systems looking to hire. Credentials can be cross-referenced and applied to an existing organization to find skill gaps, ensure compliance, and hire trained and skilled staff. The average healthcare institution spends between $10,000 and $20,000 to find, fill, and train for every open position. The vendor states health systems using the Carrus Workforce…N/A
Pricing
Calabrio WFMCarrus Workforce Placement
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Calabrio WFMCarrus Workforce Placement
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Pricing is customized to your organization.
More Pricing Information
Community Pulse
Calabrio WFMCarrus Workforce Placement
Considered Both Products
Calabrio WFM
Noah Miller | TrustRadius Reviewer
Noah Miller
Healthcare Technology Leader at Johnson & Johnson
Chose Calabrio WFM
We use this software on a regular basis and consistently meet expectations based on the results obtained through the application. I can easily monitor my team members' performance. Overall, this application increases productivity in our company's call center platform. We only …
Verified User
Anonymous
Chose Calabrio WFM
Teleopti before it was called Calabrio Teleopti.
Verified User
Anonymous
Chose Calabrio WFM
I haven't used any other models.
Verified User
Anonymous
Chose Calabrio WFM
We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
Clinton Verley | TrustRadius Reviewer
Clinton Verley
Senior Analyst, Operations
Chose Calabrio WFM
We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM …
KG
Kayla Gillespie
Senior Support Specialist
Chose Calabrio WFM
I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
Carrus Workforce Placement

No answer on this topic

Best Alternatives
Calabrio WFMCarrus Workforce Placement
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 9.0 out of 10
When I Work
When I Work
Score 6.0 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.1 out of 10
Enterprises
Genesys Multicloud CX (discontinued)
Genesys Multicloud CX (discontinued)
Score 8.0 out of 10
Hubstaff
Hubstaff
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Calabrio WFMCarrus Workforce Placement
Likelihood to Recommend
10.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
Calabrio WFMCarrus Workforce Placement
Likelihood to Recommend
Calabrio Teleopti WFM must be implemented urgently if there is an organizational problem, time is a primary factor if you want to achieve business success, scheduling meetings and knowing in detail what is the availability of all workers is a job that this product can do without any problem. the operational problem, this product evaluates with supplied data what is the availability of each worker, organizes everything effectively, customer service is also optimal because you can manage the staff and request the comparison of new workers according to the requirements of the entire equipment.
Kristin Butcher Wester | TrustRadius Reviewer
Kristin Butcher Wester
Human Resources Specialist
Read full review
No answers on this topic
Pros
  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
Clinton Verley | TrustRadius Reviewer
Clinton Verley
Senior Analyst, Operations
Read full review
No answers on this topic
Cons
  • PDF preview of a report cannot be scrolled down.
  • Sometimes when picking a site it downloads the link as a document.
  • N/A
Verified User
Anonymous
Read full review
No answers on this topic
Usability
It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We use this software on a regular basis and consistently meet expectations based on the results obtained through the application. I can easily monitor my team members' performance. Overall, this application increases productivity in our company's call center platform. We only have a small number of users. Employees can use mobile devices, tablets, the web, MS Teams, or Slack to record their arrival and departure times. Creates powerful reports and automated timetables for each employee or workgroup.
Noah Miller | TrustRadius Reviewer
Noah Miller
Healthcare Technology Leader at Johnson & Johnson
Read full review
No answers on this topic
Return on Investment
  • Our team has saved a significant amount of time by managing schedules in Teleopti
  • It also frees up our workforce manager so they don't have to manage shift swaps
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots

Calabrio WFM Screenshots

Screenshot of Calabrio WFM

Carrus Workforce Placement Screenshots

Screenshot of Carrus Workforce Placement is accessible on any device. Organizations can assess each candidate's skills and credentials, and cross-reference them to their organization to find skill gaps and the ideal candidate to fill them.