Calabrio WFM vs. TeamWise

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.

Incentivized

Because the entire information and documents are at your fingertips.

Incentivized

• Schedule management is intuitive and easy to follow
• The ability for agents to request and swap shifts works well
• Agent tools for viewing schedules and requests is user friendly

Incentivized

• Extra-efficient payroll management system.
• Intuitive analytics and report generation in multiple formats.
• Highly configurable tool as per user specifications.

• System uptime. We use their cloud solution and unfortunately there's been a number of outages.
• PTO management, could use more features like waitlisting, time off canceling and offline management

• Teamwise is software is only web-based software do not provide features for mobile like a mobile application.
• This software is too much costly for a small business.
• And needs complete training to run and manage all the features and functionalities.

Incentivized

TeamWise fulfills all our HR related requirements and keeps on improvising the product on a continual basis.

It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.

Incentivized

I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.

Incentivized

Because it's an extremely economical business discipline that may cut back your prices and increase productivity.

Incentivized

• They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
• In general, the software is very easy to use and offers a wide range of working functions.

Incentivized

• Enhanced efficiency of administrative tasks.
• Enhanced decision-making ability.