Calabrio WFM vs. TimeForge

Calabrio Teleopti WFM must be implemented urgently if there is an organizational problem, time is a primary factor if you want to achieve business success, scheduling meetings and knowing in detail what is the availability of all workers is a job that this product can do without any problem. the operational problem, this product evaluates with supplied data what is the availability of each worker, organizes everything effectively, customer service is also optimal because you can manage the staff and request the comparison of new workers according to the requirements of the entire equipment.

Incentivized

Timeforge is a great time and attendance product that is cloud-based which makes it easy to access.

Incentivized

• Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
• Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
• User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
• The installation and onboarding process was pretty smooth considering other launches we've had.

• This software is easy to access. It can assess in the office or remote locations.
• It is user-friendly. Easy to catch on and pick up with minimal training.
• Payment for the service is easy and painless. Plug and play.

Incentivized

• PDF preview of a report cannot be scrolled down.
• Sometimes when picking a site it downloads the link as a document.
• N/A

Incentivized

• I don't have any cons at this time.

Incentivized

It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.

Incentivized

Timeforge support is helpful. They take time to walk through each detail and ensure you understand before they let you go.

Incentivized

We use this software on a regular basis and consistently meet expectations based on the results obtained through the application. I can easily monitor my team members' performance. Overall, this application increases productivity in our company's call center platform. We only have a small number of users. Employees can use mobile devices, tablets, the web, MS Teams, or Slack to record their arrival and departure times. Creates powerful reports and automated timetables for each employee or workgroup.

Incentivized

I was referred by a previous coworker. They are using Timeforge and were telling me about it. It was all she said it was.

Incentivized

• Our team has saved a significant amount of time by managing schedules in Teleopti
• It also frees up our workforce manager so they don't have to manage shift swaps

Incentivized

• Timeforge has helped with the accountability of our employees with respect to the hours they work.
• Scheduling has added the ability to reach out to all employees so that they can access the schedule to ensure they show up for their hours.

Incentivized